Field Service Engineer - ATM's in Carlisle, Cumbria

Energy Jobline CVL; Carlisle; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the UK is seeking an experienced Field Service Engineer to deliver technical support for self-service devices like ATMs. The role involves maintaining equipment, diagnosing issues, and liaising with clients in a professional manner. Suitable candidates should have technical experience, a valid UK driving license, and excellent communication skills. Competitive salary and benefits include training, a company vehicle, and a pension scheme.

Benefits

Competitive Salary with regular overtime opportunity

In house training on new product offerings

9% pension scheme

Life Assurance

Refer a Friend scheme

Optional Healthcare plan

Qualifications

• At least 1 year's experience in a similar role.
• Full UK Valid Driving License is essential.
• Comfortable liaising with all levels of personnel.

Responsibilities

• Maintain and repair technical hardware problems.
• Diagnose and respond to technical problems on site.
• Work independently and coordinate with teams.
• Ensure fulfillment of Service Level Agreements.

Skills

Technical hands-on experience

Experience with Windows based software

Good communication skills

Customer service experience

Flexible approach to work

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Our client, an industry leader is looking for an experienced Field Service Engineer, to join and be part of their field operations. They provide a wide range of solutions to the worlds leading banks, retail and commercial institutions.

Ideally you will have at least 1 year’s experience within the field, maybe from a vending, locker, self service or similar or even an ATM background.

You will be looking after the Carlisle and surrounding areas and ideally live within a radius of 10 miles, including Lancaster, Lake District, etc.

As a field Service Engineer you will provide technical support to their customers by carrying out maintenance on a range of Self-service devices based at banks, supermarkets, and independent stores across the required areas.

You will be working independently, ‘in the field’, travelling to required areas on a daily basis. You will be provided with a company van, a mobile and a laptop, training, and network of support you need to work autonomously.

Key Responsibilities

• Maintain / repair technical hardware problems on customer sites, predominantly ATM’s, but you may also work on Self-Service, Kiosks, Lockers and Vending machines.
• Diagnose system problems in minimal time and repair.
• Respond to all technical hardware problems on site.
• Deal with customers in a professional manner during difficult high‑pressure situations.
• Work within the timescales as set out in the Service Level Agreements (SLAs).
• Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation.
• Attend training classes to ensure fulfilment of Service Levels.
• Coordinate with the technical resources necessary to resolve critical customer situations.
• Liaise, coordinate with sub-contractors when needed.
• Work well independently and in a team situation.
• Make recommendations for improving our service, reliability & performance

Skills and Experience Required

• Technical hands‑on experience working on either self‑service machines, vending machines, ATM’s or other such hardware is essential.
• Experience of working on Windows based software is advantageous.
• Previous experience in a similar customer‑facing environment working to achieve customer service level agreements.
• A flexible approach to work and a willingness to learn new skills.
• Good communication skills with ability to work collaboratively as part of a wider team across the business.

This is very much a customer facing role and you will need to be comfortable liaising with all levels of personnel.

You will also be liaising with many departments within the business, reporting back and updating situations.

A full UK Valid Driving License is essential for this role and comes with a vehicle, fuel card, laptop, phone, tools and workwear.

Hours of work are 8.30am to 5.30pm

Other Benefits

• Competitive Salary with regular overtime opportunity
• In house training on new product offerings
• 9% pension scheme (combined contributions)
• 2 x salary Life Assurance
• Refer a Friend scheme
• Optional Healthcare plan including retail discounts
• Employee Assistance Programme and much more!

This is a super position working for an excellent organization

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.