Field Service Engineer 2

Dell; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global technology company is seeking a Field Service Engineer to join their Product Services team. The role involves providing technical support at customer sites, including troubleshooting, installation, and maintenance. The ideal candidate should have a bachelor's degree and at least two years of relevant experience, along with a full clean driver’s license. This position offers an opportunity to work with advanced technology and contribute to meaningful projects. Flexibility in working patterns is required.

Qualifications

• 2+ years of related experience in a professional role.
• Full clean driver’s license.
• Flexibility to support stand-by rota.

Responsibilities

• Drive timely onsite services such as break-fix support.
• Onsite troubleshooting for customer sites.
• Escalation ownership and management.

Skills

Commitment to Continuous Learning

Technical Acumen

Mentoring Colleagues

Break-Fix

Case Management

Customer Service

Flexibility to working pattern

Escalation Management

Installation Support

Technical Troubleshooting

Education

Bachelor’s degree or equivalent experience

Job description

Field Service Engineer

Location: M4 corridor - primarily covering Slough, Reading, Basingstoke, Farnborough, Oxford areas - Flexibility to support other southern locations when required

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters.

Join us as a Field Service Engineer on our Product Services team to do the best work of your career and make a profound social impact.

You'll apply your technical support expertise to resolve customer issues whilst working closely with peers and internal SMEs to increase knowledge and resolve customer issues. Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content, and analytical practices to help determine best way to resolve identified and unidentified problems

Skills needed:

• Commitment to Continuous Learning
• Technical Acumen
• Mentoring Colleagues
• Break-Fix
• Case Management
• Customer Service
• Flexibility to working pattern
• Escalation Management
• Installation Support
• Technical Troubleshooting

You will:

• Drive timely onsite services such as break-fix support and proactive maintenance
• Onsite troubleshooting for customer sites
• Escalation ownership and own service request
• Seek resolution to drive closure of complex issuesKeep abreast of technology and our service offerings

Experience & Essential Requirements

• Typically requires 2+ years of related experience in a professional role with a bachelor’s degree; or an advanced degree without experience; or equivalent experience.
• Full clean driver’s license
• Flexibility to support stand-by rota

Desirable

Relevant Dell product certification at Professional Specialist Level

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 30th January 2026

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.