Field Service Engineer

Becton, Dickinson and Company; Wokingham; On-site; GBP 42,000 - 65,000; Full time

Job summary

A global medical technology company in Wokingham is looking for a Field Service Engineer to provide technical support for Flow Cytometry instruments. The ideal candidate will have a strong background in Electrical Engineering and experience in medical devices. Responsibilities include maintenance and technical support for customers. A competitive salary ranging from £42,000 to £64,050 is offered, along with a full UK driving licence requirement and the opportunity for professional growth.

Benefits

Competitive salary

Career development opportunities

Inclusivity and growth-centered culture

Qualifications

• Proven experience as a Field Service Engineer in medical devices.
• Experience in Flow Cytometry is a plus.
• Full UK driving licence.

Responsibilities

• Provide technical support to customers and colleagues.
• Carry out maintenance and repairs on Flow Cytometry instruments.
• Diagnose and resolve technical issues.

Skills

Electrical Engineering background

IT knowledge

Customer service

Proactive approach

Education

HND or Degree in Electrical Engineering

Job description

As a BD Bioscience Field Service Engineer, you will be part of a regional team of collaborative Engineers, reporting directly to the area Technical Manager. You are expected to work to the highest standards to ensure first‑class service is delivered to our customer base while ensuring quality and regulatory standards are adhered to in this heavily regulated industry. As a Field Service Engineer, you will have the opportunity to gain expertise and become the SME for our Flow Cytometry instruments (Clinical Cell Analyzer BD FACSCanto II https://www.bdbiosciences.com/en-gb/products/instruments/flow-cytometers/clinical-cell-analyzers/facscanto Research Cell Analyzers).

Responsibilities

• Provide field‑based and remote technical support to customers and colleagues in line with relevant training and experience.
• Carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
• Diagnose electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
• Determine the most cost‑effective repair/solution to ensure minimum downtime.
• Perform instrument certifications (IQ/OQ).
• Actively manage your car stock, ensuring all necessary spare parts and tools are available.
• Effectively manage technical escalations.
• Work toward service metrics as defined by the Service Organization.

Qualifications

• HND or Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer.
• Proactive approach with the ability to take lead if the situation requires it.
• IT knowledge.
• Flow Cytometry experience is a plus.
• Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries.
• The ability to process knowledge across multi‑modular and diverse product ranges.
• Deliver high levels of customer service.
• Full UK driving licence.
• Currently residing within a daily commutable distance of Central London.

Physical Demands

• This is a full‑time position, with evening work required as job duties demand.
• This job entails traveling to and from a customer site each day.
• An individual should be able to lift 12–15 kg, and be able to work in a standing position for a prolonged period of time.

About BD Biosciences

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us? A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth‑centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. Become a maker of possible with us! Our vision for Bioscience at BD BD Biosciences (BDB) is a leading provider of high‑quality flow cytometry and single‑cell genomics solutions, scientific research and clinical laboratories. Here, we are leading the way by developing the best technologies that have the ability to look closer at the details of cells and diseases.

At BD, we are strongly committed to investing in our associates—their well‑being and development, and in providing rewards and recognition opportunities that promote a performance‑based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You. Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information £42,000.00 – £64,050.00 GBP Annual.