Field Service Engineer

Prospero Integrated; West Midlands; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading AV solutions provider is seeking an experienced Field Service Engineer to work across the UK. This role involves diagnosing and resolving AV system issues, providing on-site support for platforms like Crestron and Extron, and traveling to various client sites. Candidates must demonstrate strong troubleshooting abilities, customer-facing skills, and have a full UK driving licence. This is a fantastic opportunity for engineers looking to grow within a thriving company, with a competitive salary and travel coverage.

Benefits

Van included

Competitive salary

Qualifications

• Proven experience as a Field Service Engineer within the AV industry.
• Hands-on knowledge of AV control systems and DSPs.
• Full UK driving licence and right to work in the UK.

Responsibilities

• Diagnose and resolve AV and control system issues nationally.
• Provide on-site support and maintenance for professional AV platforms.
• Maintain detailed service reports and communicate with project teams.

Skills

Troubleshooting and fault-finding

Customer-facing communication

Knowledge of Crestron, Q-Sys, Extron

Ability to work independently

Flexibility to travel

Tools

Crestron

Q-Sys

Extron

Job description

Field Service Engineer

Midlands - UK Travel

Salary: £40,000 - £45,000 + Van Included

An established AV design, programming, and installation company based in the Midlands is looking for an experienced Field Service Engineer. This role is ideal for someone who enjoys problem-solving, working with a wide range of technologies, and travelling across the country to support clients.

You will be responsible for providing nationwide on-site troubleshooting, maintenance, and repair of AV and control systems. While the company is Midlands-based, the position requires regular travel across the UK for call-outs, as well as occasional scheduled on-site support at a key corporate client. You'll work closely with internal teams to keep systems running smoothly and ensure customer satisfaction.

Key Responsibilities

• Attend call-outs across the UK to diagnose and resolve AV and control system issues
• Provide on-site support and maintenance for Crestron, Q-Sys, Extron, Shure, and other professional AV platforms
• Assist with system updates, testing, commissioning checks, and configuration adjustments
• Deliver occasional dedicated support at a corporate client site
• Maintain detailed service reports and communicate effectively with the office and project teams
• Represent the company professionally while working closely with clients

Required Experience

• Proven experience as a Field Service Engineer within the AV industry
• Strong troubleshooting and fault-finding abilities across control systems and DSPs
• Hands-on knowledge of Crestron, Q-Sys, Extron, and related technologies
• Willingness and flexibility to travel nationwide when required
• Strong customer-facing communication skills
• Ability to work independently and manage your own workload
• Full UK driving licence and the right to work in the UK