Field Service Engineer

Abbott; West Bridgford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare company is seeking a Field Service Engineer located in Nottingham to manage installations and provide exceptional customer service. Responsibilities include ensuring proper functioning of molecular instrumentation through installation, maintenance, and troubleshooting. The ideal candidate will possess a diploma or college degree, strong problem-solving skills, and excellent communication abilities. This role offers a competitive salary and a comprehensive benefits package, fostering professional growth in a dynamic environment.

Benefits

Competitive salary

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Qualifications

• Experience in installing and maintaining molecular instrumentation.
• Ability to troubleshoot hardware and software issues.
• Strong communication skills and teamwork capabilities.

Responsibilities

• Install and implement new systems on customer sites.
• Perform preventative maintenance and repairs on instrumentation.
• Troubleshoot issues via phone and in-person.
• Provide training for software and hardware upgrades.

Skills

Scientific mindset

Strong problem-solving skills

Excellent customer service skills

Active listening

Education

Diploma/College degree

Job description

This position manages North UK the ideal candidate will be located in Nottingham. Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level. As the Field service engineer, you will provide Abbot Molecular clients with a best in class customer experience. Responsible for on-site systems and instrument installations, maintenance and for solving hardware and software issues. Actively collaborate with other Service and Commercial colleagues to enhance our overall customer service and support business growth.

What You’ll Do

• Installation and implementation of new systems in current and new customer sites.
• Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)
• Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
• Providing on-site customer support for software and hardware upgrade training.
• Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.
• Providing primary service and support to the defined territory and back-up service support outside of assigned territory as needed.
  Scientific mindset, Strong problem solving skills, autonomy and resourcefulness.
• Excellent customer service and communication skills.
• Active listening abilities.
• Diploma/College degree
  Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.