Field Service Engineer

SMT GB; Warwick; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading construction equipment service provider is seeking a Field Service Engineer based in Brownhills to cover Coventry and the South of Birmingham. The ideal candidate will ensure high-quality service and seek revenue opportunities. Qualifications include a formal engineering background and experience in heavy construction plant maintenance. Competitive salary with fantastic benefits including health plans and enhanced leave options.

Benefits

Health Cash Plan

Free Physio Access

24/7 GP Service

Enhanced Sick Pay

Family Leave

IVF Support

Retirement Support

Qualifications

• Relevant experience in the repair and maintenance of heavy construction plant.
• Understanding of hydraulics, electrics, and EATS.

Responsibilities

• Service and repair Volvo construction equipment.
• Identify mechanical problems using diagnostic equipment.
• Seek additional service revenue opportunities.

Skills

Diagnostic skills

Mechanical problem identification

Communication skills

Attention to detail

Problem-solving abilities

Education

Formal engineering qualification in Plant Maintenance or related discipline

Tools

Computer systems

Job description

Overview

We are looking for a Field Service Engineer to be based from our Brownhills depot to cover Coventry and the South of Birmingham. The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative's and your Line Manager.

Responsibilities

• Service and repair Volvo construction equipment or miscellaneous equipment.
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
• Work in line with quotations and time guides, highlighting to management where additional work may be required.
• Ensure software updates are installed as new versions are released.
• Complete tablet inputs, electronic reports and timesheets in 'real time' providing comprehensive details of the work undertaken.
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
• Able to work overtime as and when required and to honour reasonable call out requests.
• Attend any relevant product or systems training courses.
• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
• Ability to communicate efficiently with colleagues, management and customers.
• Work with a cost conscious mindset to ensure maximum profitability.
• Ability to problem solve and high level of diagnostic skills.
• Confident using computer systems and outlook.
• High levels or attention to detail.
• Conscientious in all aspects of the job.
• Highly responsible, reliable, honest and trustworthy.
• Ability to understand technical literature/systems.

Desirable Skills

• Experience of Welding and Fabrication.
• What's in it for you?

Benefits

Alongside a competitive salary we off you a host of fantastic benefits! Taking care of you.

• Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
• Free Physio Access - Speak to a physio by phone or video.
• 24/7 GP Service - Private GP access anytime.
• That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits.
• Enhanced Sick Pay - Extra support when you're unwell, meaning you can rest a little easier while you recover.
• Family Leave - Enhanced maternity, paternity and adoption leave.
• IVF Support - Paid time off for treatment and appointments.
• Retirement Support - Enjoy bonuses and phasedown days when its time to retire.