Field Service Engineer

NHS; United Kingdom; On-site; GBP 26,000 - 31,000; Full time

Job summary

A significant health service organization in the UK is seeking a Field Service Engineer to provide community-based wheelchair repairs. Candidates should possess an NVQ Level 3 qualification, a full driving license, and experience in a relevant technical role. Flexibility and team spirit are essential as the position includes participation in the out-of-hours emergency repair service. Previous experience working with disabled individuals is highly desirable. A clean driving license is mandatory for daily travel across South Wales.

Qualifications

• NVQ Level 3 or equivalent technical qualification is required.
• Educated to GCSE level.
• Experience working with wheelchairs in a technical capacity is desirable.

Responsibilities

• Repair and adjust wheelchairs, including fitting components.
• Visit patients' homes across South Wales for repairs.
• Support clinical and technical teams with administrative functions.

Skills

Ability to use a computer

Ability to safely use a range of engineering tools

Good practical abilities

Education

NVQ Level 3 or equivalent technical qualification

Educated to GCSE level

Tools

Engineering tools

Job description

Go back Cardiff and Vale University Health Board

Field Service Engineer

The closing date is 17 December 2025

This role is within ALAS Posture & Mobility Service based within Treforest Industrial Estate. The postholder will work within the community repairing wheelchairs and will be provided with a UHB vehicle.

We are looking for two individuals who are self‑motived, organised and team players. The successful candidates will need to be patient focused ensuring the best service is provided to our service users. A clean driving licence is required as the role will involve daily driving around South Wales. NVQ Level 3 or equivalent technical qualification is essential as well as having the ability to use a range of engineering tools. The successful candidates will need to be flexible and committed to the role. Experience working with wheelchairs in a technical capacity is desirable as well as working in wheelchair or related service.

The two roles are full time posts working Monday - Friday, however due to the nature of the role, the successful candidates will need to be part of the out of hours emergency repair service.

Main duties of the job

The main duties of the Field Service Engineer post are as follow;

• The repair and adjustment of wheelchairs including the fitting of wheelchair components.
• To undertake visits to the homes of patients across South Wales and will therefore need to hold a full driving licence and be aware of lone worker issues.
• To carry out administrative functions to support the clinical and technical team, that will include necessary administration, loading and unloading equipment, checking equipment prior to fittings and monitoring van stock.
• To be part of the out of hours emergency repair service.
• To assess and diagnose faults in Posture and Mobility equipment and undertake appropriate repairs in the community to ensure that the equipment is functional and safe for patient use.
• Carry out basic programming/diagnostics of powered wheelchairs.
• Demonstration and adjust the setup of the wheelchair and accessories in the patient's own home/ community or school, under the clinical guidance and direction of the Senior Clinician / Technicians.
• Responsible for the fitting of special accessories at the clinic or in the person's own home / place of residence/school within a specified range under instructions from senior clinical/technical staff.
• To be flexible with time management if providing an on‑call out of hour's service as required.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications

• NVQ Level 3 or equivalent technical Qualification
• Educated to GCSE level

Experience

• Direct contact with people on a daily basis.
• Willing to receive training
• Experience working with wheelchairs in a technical capacity.
• Experience of working with people with a disability.

Skills

• Ability to use a computer.
• Ability to safely use a range of engineering tools, good practical abilities.
• Qualification in a practical skill(s)

SPECIAL KNOWLEDGE

• Working in a wheelchair or related service.

PERSONAL QUALITIES

• Committed approach.
• Adaptable.
• Flexible.
• Good team player.

OTHER

• Full driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cardiff and Vale University Health Board

Address

ALAS Posture & Mobility Centre