Field Service Engineer

Omega Resource Group; The Fox; On-site; GBP 42,000; Full time

Job summary

A professional engineering services provider in the Northeast Region is seeking a Field Service Engineer. This role involves carrying out scheduled maintenance, diagnosing faults, and developing service contracts to enhance customer satisfaction. The ideal candidate will have a strong electrical bias and experience in relevant engineering fields. Benefits include a competitive salary, annual bonuses, private healthcare, and a premium company vehicle. Overtime opportunities are also available.

Benefits

10 days on / 4 days off rota

Significant overtime opportunities

Annual bonus

Private healthcare

Double-matched pension

Premium company vehicle

25 days annual leave plus bank holidays

Qualifications

• Proven experience in mechanical and electrical maintenance, ideally with an electrical bias.
• Background in food, packaging, or similar manufacturing environment.
• Willingness to work away from home and weekends as required.

Responsibilities

• Carry out scheduled and preventative maintenance as per service contracts.
• Diagnose faults and conduct mechanical and electrical repairs.
• Develop service contracts to increase revenue through additional offerings.

Skills

Fault finding

Problem solving

Customer-facing skills

Education

Relevant engineering qualification

Job description

Job Title: Field Service Engineer

Location: Northeast Region

Pay Range: £41,237.39 per annum (OTE £55,000 - £60,000)

Contract Type: Permanent

Responsibilities

• Carry out scheduled and preventative maintenance in line with agreed customer service contracts, ensuring equipment performance and uptime are maintained.
• Diagnose faults and undertake mechanical and electrical repairs on customer equipment, with a strong electrical bias.
• Develop existing service contracts by identifying opportunities to increase revenue through spares, consumables, OEE improvements, and additional service offerings.
• Prepare detailed service reports documenting work completed, faults identified, and recommendations for both internal use and customer reference.
• Promote and advise customers on aftersales products and service solutions offered by the service department.
• Act in an advisory capacity regarding customers' spare parts holdings to minimise downtime and improve operational efficiency.
• Build, maintain, and develop strong customer relationships, always representing the business professionally.
• Carry out additional duties or special tasks as reasonably requested by the Field Service Manager.

Qualifications & Requirements

• Relevant engineering qualification (mechanical, electrical, or similar discipline).
• Proven experience carrying out both mechanical and electrical maintenance, ideally with an electrical bias.
• Background within the food, packaging, or similar manufacturing environment.
• Strong fault-finding, problem-solving, and customer-facing skills.
• Full UK driving licence and willingness to work away from home and weekends as required.

Benefits

• 10 days on / 4 days off rota, including working away and weekends as per business needs.
• Significant overtime opportunities.
• Annual bonus of approximately 8% of basic salary.
• Private healthcare.
• Double-matched pension – up to 16% employer contribution (24% total).
• Premium company vehicle provided.
• 25 days annual leave plus bank holidays.

For more information on this role, please contact Michael Farrell on (phone number removed) or send a copy of your CV to