Field Service Engineer

Apogee Corporation*; Sturminster Newton; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading technology solutions provider in the UK seeks a skilled Service Engineer to deliver high-quality service support remotely. Responsibilities include conducting service visits, diagnosing faults, and training customers on equipment. Candidates should have engineering experience with MFD printers and excel in customer service. A dynamic work culture and diverse benefits package are offered.

Benefits

33 days holiday including bank holidays

Enhanced family-friendly benefits

Professional development sponsorship

Discounted Gym Membership

Qualifications

• Relevant engineering experience with MFD printers required.
• Ability to network devices and set up scanning functions needed.
• Prior customer-facing experience is essential.

Responsibilities

• Conduct service visits to maintain service support standards.
• Respond to customer service requests for equipment repairs.
• Perform fault diagnosis and implement repairs.

Skills

Relevant engineering experience with MFD printers

IT knowledge to network devices

Excellent customer-service skills

Experience in a target-driven environment

Professional demeanor

Job description

Overview

We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base.

Responsibilities

• Conduct service visits to address reported calls and maintain high standards of professional service support.
• Respond promptly to customer service requests for the repair of business equipment.
• Perform fault diagnosis and implement effective repairs through adjustments, cleaning, or spare parts replacement.
• Carry out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicate effectively with customers, provide detailed reports on work completed, and ensure acceptance of equipment condition and performance post‑service.
• Install equipment sold by the company and ensure optimal performance to customer satisfaction.
• Provide training and guidance to customers to maximize equipment efficiency and prevent operational errors.
• Manage inventory of spare parts and consumables effectively to support service operations.

Qualifications

• Relevant engineering experience with MFD printers.
• IT knowledge with the ability to network devices and set up scanning functions.
• Excellent customer‑service skills with prior customer‑facing experience.
• Experience working in a target‑driven environment.
• A professional and presentable demeanor at all times.
• Willingness to undertake training on new product lines, such as laptops and PCs.

Typical working pattern: Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break. This role is fully remote and home‑based; attendance at our offices is required periodically for team meetings and training.

Benefits

• 33 days holiday including bank holidays.
• Holiday purchase scheme.
• Enhanced family‑friendly benefits (maternity, adoption, paternity and IVF).
• 2 paid days off per year for voluntary work to support local communities.
• Staff Reward Scheme.
• Pension scheme.
• Life assurance 4× salary.
• Professional development sponsorship and membership support.
• Employee Assistance Programme, including virtual GP and financial wellbeing support.
• Mental health first‑aider support programme.
• Cycle2work scheme.
• Discounted Gym Membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP Employee discount programmes.
• Mobile phone discounts.

About Us

Apogee Corporation has 30 years of industry expertise and supports organisations of all sizes by streamlining their IT needs through a single point of contact.

As an independent subsidiary of HP Inc, we enjoy being part of one of the world’s leading technology companies, providing instant access to the latest innovation supported by our market‑leading service operations.

Our core values—Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility—shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.

We offer an environment that encourages innovation and career growth within a progressive organisation. We look for inspiring and pioneering individuals who want to make a difference in their careers and the world around them.

Equal Opportunity Employer

Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work‑life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business.