Field Service Engineer

TURNERFOX RECRUITMENT LTD; Stoke-on-Trent; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security systems integrator in Stoke-on-Trent is seeking an experienced Field Service Engineer to deliver maintenance and support for advanced security solutions. The role involves diagnosing and repairing security systems, ensuring compliance and operational security at client sites. Suitable candidates will have strong technical skills in CCTV and Access Control systems, alongside excellent customer service abilities. Benefits include a competitive salary and opportunities for career progression.

Benefits

Company vehicle

Paid travel time

Comprehensive training

Clear progression path

Qualifications

• Proven experience as a Field Service Engineer or similar role.
• Strong technical knowledge of CCTV and Access Control systems.
• Full UK driving licence.

Responsibilities

• Carry out preventative maintenance on security systems.
• Diagnose and repair faults across security systems.
• Complete service reports and maintain documentation.

Skills

Field Service Engineering

CCTV Systems

Access Control Systems

Networking

Problem-Solving

Customer Service

Tools

Laptops

Mobile Phones

Job description

Field Service Engineer - CCTV, Access Control & Security Systems

Location: Stoke on Trent
Employment Type: Full-Time, Permanent
Travel: Regional travel with occasional overnight stays required
Salary: Negotiable dependent on experience

About the Role for Field Service Engineer:

An excellent opportunity has arisen for an experienced Field Service Engineer to join a leading security systems integrator delivering advanced electronic security solutions across the UK. This is a field-based position covering Stoke, Leeds, and Manchester, working on a wide range of CCTV, Access Control, Perimeter Detection, and Integrated Security Systems for commercial, public sector, and critical infrastructure clients. You’ll be responsible for maintenance, fault-finding, servicing, and reactive repairs on large-scale, high-end integrated systems, ensuring our clients’ sites remain secure, compliant, and operational. This role offers a varied workload, exposure to the latest security technologies, and opportunities for training and career progression within a growing engineering team.

Key Responsibilities:

• Carry out preventative maintenance (PPM) and reactive service calls on CCTV, Access Control, Intruder, and Security Systems.
• Diagnose and repair faults across analogue, IP, and network-based security systems.
• Service and maintain equipment including DVRs, NVRs, network switches, and control room systems.
• Provide technical support for perimeter intrusion detection, gates, and barrier systems.
• Complete service reports, update job management systems, and maintain accurate documentation.
• Deliver an excellent standard of customer service and communication at all times.
• Participate in the on-call rota and work flexibly, including occasional nights away.
• Ensure all work is completed safely and in accordance with relevant standards and procedures.

Skills & Experience Required

• Proven experience as a Field Service Engineer, Security Systems Engineer, or CCTV Engineer.
• Strong technical knowledge of CCTV systems (analogue and IP), Access Control systems (multi-site and site mustering), and Intruder Alarm Systems.
• Understanding of Networking and IP configuration.
• Ability to diagnose and repair electronic security faults on-site.
• Full UK driving licence.
• Excellent communication, organisation, and customer-facing skills.

Benefits include:

• Competitive salary (dependent on experience).
• Company vehicle, laptop, mobile phone, and uniform provided.
• Paid travel time and overtime opportunities.
• Comprehensive training on advanced integrated systems.
• Clear progression path within a growing security engineering team.

Interested? Call TurnerFox Recruitment or email your CV

Keywords (for search visibility)

Field Service Engineer, Security Engineer, CCTV Engineer, Access Control Engineer, Security Systems Technician, Service & Maintenance Engineer, IP CCTV, Network Security, Electronic Security, Perimeter Detection, Intruder Alarm Engineer, Fire & Security Engineer, Field Technician, Integrated Systems Engineer, Security Maintenance Engineer, Service Engineer North West.