Field Service Engineer

JLA Group; Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A key service provider is looking for a Field Service Engineer to join their dynamic team in Southampton. This role involves maintaining and repairing commercial equipment while interacting with a range of customers, from care homes to corporate clients. The ideal candidate should have a background in mechanical and electrical work, excellent communication skills, and a full UK driving license as travel is a requirement. This position offers a supportive working environment with various benefits.

Benefits

Employee Assistance Programme

Onsite gym

Cycle-to-work scheme

Colleague Recognition Scheme

Qualifications

• Experience in maintaining and servicing commercial equipment.
• Skilled in repairing and servicing commercial dishwashers and cleaning machines.
• Ability to manage customer-facing challenges.

Responsibilities

• Maintain and repair equipment as directed.
• Complete comprehensive repairs to customer satisfaction.
• Proactively identify sales leads from service interactions.

Skills

Mechanical work

Electrical work

Communication skills

Computer skills

Job description

About Our Business

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role Overview

The role of a Field Service Engineer plays a key part in a busy, energetic, customer facing team, which is crucial to the business and its on-going successes.

Engineers visit a variety of customer premises; from care homes to hotels, restaurants, schools, government buildings and corporate clients. As such, Engineers are field-based and DBS checks are regularly carried out.

Key tasks

• Maintain and repair equipment as and when directed by the Operations Team
• Carry out comprehensive, competent, and safe repairs to customer and Company satisfaction, aiming to fix the cause of the fault not just the fault itself
• Proactively work towards the growth of the company by identifying and submitting engineer leads for upgrades and other potential sales business
• Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy
• Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required
• Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency
• Maintain technical and system updates and releases as required
• Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job
• Support growth generation by submitting lead opportunities

Knowledge And Skills

• Background in mechanical and electrical work
• Proficient level of computer skills
• Good communication skills, both verbally and written

Experience

• Experience of maintaining and servicing commercial
• Skilled in repairing and servicing commercial dishwashers and glass cleaning machines.
• Experience of managing challenging situations in a customer-facing role
• Experience of identifying selling opportunities in order to generate sales leads.

Personal qualities

• Aptitude for practical work
• Good attention to detail
• Talent for solving problems
• Good communication and customer service skills
• Resourceful, with the ability to work independently
• Good time management skills

Qualifications

• We will need you to have a full UK driving licence as the role involves UK travel.