Field Service Engineer

Baxi Heating UK Limited; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading heating solutions provider is seeking a Field Service Engineer in Shrewsbury, ENG, UK. In this role, you will manage your appointments and provide diagnostics, repairs, and servicing while ensuring excellent customer service. Full product training will be provided, but you should be confident in your diagnostic skills. This position involves working from home along with efficient management of van stock and appointments through a tablet device.

Qualifications

• Excellent customer service skills.
• Confident in diagnostics skills.
• Effective communication abilities.

Responsibilities

• Carry out diagnostics and repairs at customer properties.
• Manage daily appointments via a tablet device.
• Ensure van stock is managed efficiently.

Job description

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• Whilst full product training will be given, you will be confident in your diagnostics skills.

On a daily basis youll be responsible for:

• Visitingcustomers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
• Providing excellent customer service through effective communication
• Manage your workload of daily appointments via a tablet device
• Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.

About you

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Field Service Engineer • Shrewsbury, ENG, UK