Field Service Engineer

SMT GB; Ruislip; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leader in construction equipment services in the UK is seeking a Field Service Engineer to ensure top-notch service for customers while repairing Volvo construction equipment. Suitable candidates will have relevant engineering qualifications and proven skills in diagnostics and maintenance. The role comes with competitive pay and extensive benefits like health plans, enhanced sick pay, and additional support for family leave.

Benefits

Health Cash Plan

Free Physio Access

24/7 GP Service

Enhanced Sick Pay

Family Leave

IVF Support

Retirement Support

Qualifications

• Relevant experience in repair and maintenance of heavy construction plant.
• Confident using computer systems and Outlook.
• High level of technical literature understanding.

Responsibilities

• Service and repair Volvo construction equipment.
• Identify mechanical problems using technical knowledge.
• Seek additional service revenue opportunities.

Skills

Advanced diagnostic skills

Technical competence on diesel engines

Ability to communicate efficiently

Problem-solving skills

Attention to detail

Education

Formal engineering qualification in Plant Maintenance

Job description

We are looking for a Field Service Engineer to be based from our Horsham depot, this role will be covering North West London. The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative's and your Line Manager.

Responsibilities

• Service and repair Volvo construction equipment or miscellaneous equipment.
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
• Work in line with quotations and time guides, highlighting to management where additional work may be required.
• Ensure software updates are installed as new versions are released.
• Complete tablet inputs, electronic reports and timesheets in 'real time' providing comprehensive details of the work undertaken.
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
• Able to work overtime as and when required and to honour reasonable call out requests.
• Attend any relevant product or systems training courses.
• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).

Qualifications

• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
• Ability to communicate efficiently with colleagues, management and customers.
• Work with a cost conscious mindset to ensure maximum profitability.
• Ability to problem solve and high level of diagnostic skills.
• Confident using computer systems and outlook.
• High levels or attention to detail.
• Conscientious in all aspects of the job.
• Highly responsible, reliable, honest and trustworthy.
• Ability to understand technical literature/systems.

Desirable

• Experience of Welding and Fabrication.

Benefits

What's in it for you?

Alongside a competitive salary we off you a host of fantastic benefits! Taking Care of You

• Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
• Free Physio Access - Speak to a physio by phone or video.
• 24/7 GP Service - Private GP access anytime.
• That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits.
• Enhanced Sick Pay - Extra support when you're unwell, meaning you can rest a little easier while you recover.
• Family Leave - Enhanced maternity, paternity and adoption leave.
• IVF Support - Paid time off for treatment and appointments.
• Retirement Support - Enjoy bonuses and phasedown days when its time to retire.