Field Service Engineer

IPS Group; Poole; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology solutions provider seeks a Field Engineer to deliver mobile engineering support across Hampshire & Dorset. Candidates should possess substantial Electrical & Mechanical Engineering experience and a full UK driving licence. This full-time, permanent position requires strong fault-finding skills and excellent communication skills. Join a dynamic team eager to enhance the parking experience through innovative technology.

Qualifications

• Field-based role in Electrical & Mechanical Engineering is essential.
• Ability to fault find and maintain attention to detail.
• Good communication skills with internal and external stakeholders.

Responsibilities

• Provide mobile engineering support to customer installations.
• React to faults and incidents relating to products.
• Complete necessary paperwork for SLAs.

Skills

Electrical & Mechanical Engineering experience

Fault finding

Good verbal & written skills

Collaborative working relationships

PC Literate, including MS Office

Flexible can-do attitude

Job description

Job Description

We are a leading provider of innovative parking technology solutions, dedicated to transforming the parking experience for both public and private sectors. Our cutting-edge products and services are designed to enhance efficiency, security & convenience in parking management.

Job Purpose

To provide comprehensive field-based electronic & electro-mechanical engineering support to customers in the UK, installing and maintaining customer equipment.

Main Duties

• Provide mobile engineering support to the company installations in the field.
• React to faults and incidents relating to products throughout the region.
• Carry out commissioning of products and first-line training to customers.
• Complete the necessary paperwork/IT Systems use for adherence to customer support Service Level Agreements (SLAs).
• Effective communication with support staff.
• Liasing with customers to provide technical advice and support.
• Working closely with the Technical Support Manager to deliver a best-in-class level of support.

Person Specification

• Electrical & Mechanical Engineering experience within a field-based role is essential.
• Ability to fault find with an attention to detail and a determination to succeed.
• Good verbal & written skills.
• A desire to build and maintain collaborative working relationships with internal and external stakeholders.
• A self-starter, who is conscientious and trustworthy in dealing with revenue-generating products.
• A drive and passion for continuous improvement of company products.
• Able to work under pressure maintaining a calm persona.
• Flexible, can-do attitude, with a willingness to go the extra mile.
• PC Literate, including proficiency in MS Office.
• Prepared to visit our UK Headquarters based in Doncaster as and when required for meetings/training and may have to stay away should there be a requirement for this.

Additional Requirements

• Full UK Driving Licence (not exceeding 6 penalty points)

Health & Safety Statement

Under the Health & Safety at Work Act, everyone has legal responsibility for their own welfare and for the health and safety of others. Any queries you may have relating to health & safety matters should be raised in the first instance with your supervisor, your manager, or a member of the HR Department.

If you are passionate about engineering and eager to contribute to innovative projects, we encourage you to apply for this exciting opportunity as a Field Engineer.

Job Types

Full-time, Permanent

Schedule

• Day shift
• Monday to Friday

Work Location

On the road - Area Hampshire & Dorset