Field Service Engineer

Wärtsilä Corporation; Poole; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company in Poole is seeking a Field Service Engineer to provide service commissioning and aftersales support for wastewater management and ballast water systems. The ideal candidate will independently handle electrical and mechanical servicing, liaise with customers on-site, and document all service interactions. This role offers a chance to contribute to sustainable technology solutions in a global environment.

Qualifications

• Experience in electrical and mechanical servicing of equipment and systems.
• Ability to document additional time and parts used clearly.
• Experience in providing detailed service reports.

Responsibilities

• Independently carry out electrical and mechanical servicing of equipment.
• Liaise with the customer with technical queries on site.
• Document changes impacting job scope and completion dates.
• Provide timely detailed service reports to Customer Support Engineers.
• Assist with mechanical-electrical installation and upgrades.

Skills

Problem solving

Electrical servicing

Mechanical servicing

Customer communication

Job description

Wärtsilä is an innovativetechnology company known forbeing a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonisedand sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of. Want to join the ride?

Water and Waste business unit (WAW) is a true end-to-end business as part of Wärtsilä Portfolio Businesses. WAW is a global leader in designing and supplying innovative wet and dry waste equipment and freshwater generation solutions for passenger vessels & conventional waste management and ballast water treatment equipment for all marine segments. WAW has the industry’s broadest product offering to secure beyond compliant operations for our marine customers.

We have now a unique and exciting opportunity for a Field Service Engineer to join our busy Fied Service team in the WAW.

Provide Service/Commissioning and aftersales support for all products offered by the company including large scale wastewater management systems, Oily water separators and ballast water systems, Problem solving, Warranty resolution, Site surveys, Product installation when required.

Main responsibilities include:

• Independently carry out electrical and mechanical servicing of equipment and systems
• Liaise with the customer whilst on site with technical queries and questions
• Clearly and accurately document additional time, parts used and requests from the customer that could alter the agreed scope of supply, impact the job commercially and increase delays the completion date
• Feed back the documented changes to the Customer Support Engineers on a regular basis (daily or weekly as appropriate) with supported evidence to allow for accurate conversations with the customer
• Ensure that a defect log is accurately kept and shared with the Customer Support Engineers to aid with supplier and customer negotiations and product improvements where necessary
• Assist the ship staff with basic system training if required
• Provide timely detailed service reports and accurate feedback on all issues to the Customer Support Engineers
• Assist the engineering department and customers with mechanical - electrical installation, planning & design
• Assist with electrical design and system upgrades as required

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.