Field Service Engineer

Briggs Equipment Ltd; Oxford; On-site; GBP 30,000 - 37,000; Full time

Job summary

A leading equipment service provider in Oxford is seeking a Service Engineer. The role involves assessing work at customer locations, diagnosing breakdowns, and ensuring compliance with engineering standards. Candidates should hold relevant technical qualifications and have previous experience in similar roles. The position offers a competitive salary, overtime, and development opportunities.

Benefits

Base salary up to £36,934 annually

Overtime payable at x1.5 and x2

Vehicle available for private use

Contributory pension scheme

Profitshare bonus based on performance

Paycare and eyecare health scheme

High street discounts

Qualifications

• Previous experience within a similar role is essential.
• Capable of performing inspections and ensuring safety of equipment.

Responsibilities

• Attend customer locations to assess work scope and priorities.
• Liaise with controller and customer to clarify work expectations.
• Identify and address the root cause of breakdowns promptly.
• Ensure all work complies with engineering standards.
• Manage and document service information accurately.

Skills

Understanding customer needs

Ability to work independently

Good understanding of hydraulic principles

Good understanding of mechanical principles

Good understanding of electrical principles

Ability to manage and prioritise workload

Education

Relevant technical qualification

Job description

Responsibilities

• Attending customer locations to determine the likely scope of the work required, assessing and agreeing with the end user his/her work priorities, ensuring safe working practices are adhered to.
• Both at outset and as work progresses, liaise with controller and customer on the range of expected work providing clarity and understanding by all parties the likely timescales and associated costs are understood.
• Identifying the root cause of a breakdown in a timely manner and ensure the correct parts are obtained in the most cost-effective way. Use any available resources to achieve this, including when required the Briggs Technical team
• Ensuring all work complies with engineering standards and, as relevant, Briggs/manufacturer specification/tolerances.
• Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer.
• Identifying any further work required on a machine and ensure the customer is made aware of the fact, especially where a cost to the customer is to be incurred. The engineer should ensure that they maximise and potential revenue for equipment that has been damaged.
• Completing all related job and service documentation is correctly, with necessary signatures/documents obtained from the customer.

Qualifications

• Relevant technical qualification
• Previous experience within a similar role
• Good understanding of hydraulic, mechanical and electrical principals
• The ability to work independently and under pressure
• The ability to manage and prioritise workload
• Understanding customer needs

Benefits

• A base salary up to £36,934 pa based on a 40 hour working week
• Overtime is payable at x1.5 Monday - Saturday and x2 on Sunday
• Vehicle is available for private use if desired (tax to be paid)
• Future development and career opportunities
• Contributory pension scheme with employer contributions up to 6%
• Profitshare bonus based on business performance
• Paycare and eyecare health scheme
• High street discounts