Field Service Engineer

DD Products and Services; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading dental service provider in the UK is seeking a field service engineer to deliver exceptional customer service through installation, maintenance, and support of dental equipment. This role offers comprehensive benefits including enhanced holidays, wellness support, and a competitive bonus structure.

Benefits

Comprehensive discount portal

SmartPay loan scheme

Cycle2Work scheme

Enhanced holiday entitlement

Additional day off for birthday

Company Pension scheme

Dental Plan

Company sick pay

Life assurance

Mental health support services

Qualifications

• Field-based experience in a technical role.
• Transferable skills relevant to field service engineering.
• Ability to record data accurately using IT tablets.

Responsibilities

• Deliver, install and validate dental equipment.
• Carry out scheduled maintenance and site surveys.
• Attend breakdowns and resolve issues efficiently.
• Provide technical assistance to customers and staff.
• Promote equipment sales and contract options.

Job description

Position Overview

We are recruiting for a field service engineer with transferable skills and field-based experience to deliver the highest standard of customer excellence to our dental customers and carry out reactive, planned, or installation projects at practices when required. We will provide you with a van, tool kit and your own scheduler to ensure your diary is both efficient and consistent. Discretionary company performance related bonus.

Responsibilities

• Deliver, install and validate new equipment.
• Carry out scheduled maintenance, site surveys and advise the customer of any additional costs incurred.
• Attend breakdowns and resolve to completion of repair.
• Provide technical assistance to customers, office staff and fellow engineers.
• Accurately record data and complete internal/customer reports via an IT Tablet.
• Assist customers with advice in all areas of engineering, equipment performance and regulatory compliance.
• Promote equipment sales and contract consolidation options available to the customer.

Benefits

• Comprehensive discount portal including gym memberships, shopping savings and days out.
• SmartPay loan scheme – with the added bonus of no interest being applied.
• Cycle2Work scheme.
• Enhanced holiday entitlement – 33 days in total, including bank holidays.
• Ability to purchase additional annual leave.
• Additional day off to celebrate your BIRTHDAY!
• Company Pension scheme.
• Dental Plan.
• Company sick pay, life assurance, and enhanced maternity/paternity pay.
• Eye test vouchers.
• Mental health support services and a virtual GP service.

About Dental Directory

Dental Directory offers specialist products, equipment and support services to the dental and beauty markets across the UK and the Republic of Ireland. We are rapidly growing and our vision is to become healthcare's first choice for clinical treatment products and service solutions. Our Engineering team is full of energy, with a passion for what they do and have the maintain high standard of customer service so it is vital and you have the same values.