Field Service Engineer

ICE; Northolt; Remote; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

21 days annual leave + bank holidays

Enhanced workplace pension

ICE Cube discount portal

Life assurance 2x annual salary

Bonus after 5 years service

Holiday buy back scheme

Job summary

ICE is seeking a Field Service Engineer to cover the UK, diagnosing, servicing and repairing industrial cleaning equipment. You will conduct maintenance, tests and repairs, keeping strict SLAs and safety standards. Significant travel, driving and hands-on fault-finding will be required.

The role emphasises strong customer communication, precise reporting on site, and using SSP for real-time updates. ICE offers training, progression and a competitive benefits package.

Qualifications

• Full UK manual driving licence required.
• Experience with vacuum cleaners, pressure washers, scrubbers and sweepers.
• Ability to read manuals, schematics and diagrams.
• Experience in field service engineering in industrial/manufacturing environments.
• Strong communication with customers and colleagues.
• Proficient IT skills, including tablet devices.

Responsibilities

• Provide quality support to customers through courteous and knowledgeable communication.
• Ensure all jobs are attended to and repairs are completed within SLA.
• Attend follow up calls to complete repairs where parts were ordered.
• Attend scheduled planned maintenance services as instructed.
• Attend and complete all scheduled PA Test calls on time.
• Maintain high standard of service and repair on machinery.
• Adhere to Health and Safety rules and procedures at all times.
• Update all jobs in real time on central database SERVICESMARTPro (SSP).
• Provide accurate site visit reports to maintain asset data integrity.
• Order parts via system to complete breakdown calls.
• Manage van stock and re-order parts as needed.
• Assist in developing more efficient workflows and changes.

Skills

Diagnostics

Mechanical aptitude

Electrical systems

Hydraulic systems

Safety compliance

Customer communication

Tablet IT skills

Driving licence

Education

Industrial maintenance certification

Tools

Diagnostic tools

SSP system

Job description

This is a field based role meaning your home location can be anywhere within the UK.

As a Field Service Engineer, your role revolves around providing expert repair and maintenance services to ensure the optimal performance and longevity of various cleaning machinery. You will be responsible for diagnosing, servicing, and repairing a diverse range of equipment, ensuring service and repairs are completed within agreed Service Level Agreements to achieve customer satisfaction.

Responsibilities

• Provide quality support to our customers through courteous and knowledgeable communication
• Ensure all jobs are attended to and repairs are completed within the contracted service level agreement
• Attend follow up calls in a timely manner to complete repairs where additional parts have been ordered
• Attend and complete scheduled planned maintenance services as instructed
• Attend and complete all scheduled Portable Appliance Test (PA Test) calls on time
• Maintain and control the highest standard of service and repair made to machinery
• Ensure all Health and Safety rules and procedures are adhered to at all times
• Follow all technician procedures issued and ensure they are fully understood
• Update all jobs in real time on our central database system, SERVICESMARTPro (SSP), and follow working procedures to ensure correct data is captured
• Provide accurate and detailed reports upon every site visit to maintain integrity of asset data across our customer sites and on our system
• Order parts via the system to complete breakdown calls
• Booking parts in/out to ensure van stock re-ordering levels are adhered to and parts are correctly replenished
• Help develop more efficient systems of work and/or to use any resultant change
• Regularly review vehicle conditions and to ensure it is kept tidy internally and externally to promote the quality brand
• Attend company service and business review meetings

Requirements

• Relevant certifications or training in industrial equipment repair and maintenance (e.g., Certified Industrial Maintenance Mechanic, Certified Maintenance & Reliability Professional) is advantageous
• Full UK Manual Driving Licence essential
• Proficiency in diagnosing, servicing, and repairing industrial cleaning equipment such as vacuum cleaners, pressure washers, scrubbers, and sweepers
• Strong mechanical aptitude with a comprehensive understanding of mechanical, hydraulic, pneumatic, and electrical systems
• Ability to interpret technical manuals, schematics, and diagrams to effectively troubleshoot equipment malfunctions and implement repair solutions
• Strong communication skills, both verbal and written, with the ability to effectively interact with customers, colleagues, and stakeholders
• Proficient in using tools and equipment commonly employed in equipment repair and maintenance, including diagnostic instruments, hand tools, and power tools
• Familiarity with safety protocols and regulatory requirements governing industrial equipment servicing and maintenance
• Previous experience in servicing and repairing industrial cleaning equipment is highly desirable
• Demonstrated experience in a field service engineering role, preferably in an industrial or manufacturing environment
• Proven track record of effectively diagnosing and resolving equipment malfunctions in a timely manner
• Experience with preventive maintenance practices and implementing maintenance schedules to ensure equipment reliability and longevity
• Prior exposure to providing technical support and training to customers or colleagues on equipment operation and maintenance procedures
• Strong physical condition with the capability to perform manual handling duties, such as lifting heavy industrial battery packs
• Proficient IT skills, including proficiency in operating tablet devices
• Comprehensive experience with internal combustion (IC) engines, encompassing petrol, diesel, and liquefied petroleum gas (LPG) variants

Benefits

• Competitive salary
• Private healthcare
• 21 days annual leave plus bank holidays
• Enhanced workplace pension scheme
• Access to our discount and wellbeing portal, ICE Cube
• Life assurance which is 2x annual salary
• Bonus payment of £100.00 following 5 years' service then an additional £25.00 for each subsequent year of service e.g. £125.00 following 6 years' service
• Holiday buy back scheme

With over 50 years of experience, ICE is the UK's largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are not only committed to a greener future through our own ESG strategy, but we also place the utmost focus on ensuring we offer products and services to customers that support their own sustainability goals and commitments.

At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.

How we do it:

But we're still growing, and that's why we need you.

ICE is an equal-opportunity employer, and we're on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at ICE are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

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