Field Service Engineer

CDM Recruitment; Newcastle upon Tyne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a skilled Field Service Engineer in Newcastle upon Tyne. The ideal candidate will service and maintain forklifts at various sites, ensuring customer satisfaction through excellent communication and effective troubleshooting. Candidates with experience in HGV maintenance are preferred. Competitive salary and benefits offered.

Benefits

Competitive salary with overtime opportunities

Fully equipped service vehicle

Training and development opportunities

Pension scheme and additional employee benefits

Qualifications

• Proven experience in servicing and repairing forklifts or similar heavy equipment.
• Strong understanding of mechanical, electrical, and hydraulic systems.
• Competence in diagnosing faults and implementing efficient solutions.
• Professional communication with customers and colleagues.
• Ability to produce thorough and accurate service documentation.

Responsibilities

• Perform scheduled servicing and preventative maintenance tasks on forklifts.
• Diagnose and repair mechanical, electrical, and hydraulic issues.
• Respond promptly to breakdown calls and resolve faults on-site.
• Maintain communication with customers about repairs and maintenance.
• Complete service reports and maintain accurate records.

Skills

Servicing and repairing forklifts or heavy equipment

Understanding of mechanical, electrical, and hydraulic systems

Diagnosing faults

Professional communication

Service documentation production

Job description

Job Description

We are seeking a skilled and motivated Field Service Engineer to work with one of our respected clients. This role is focused on servicing, maintaining, and forklifts at various customer sites. The ideal candidate will have strong technical expertise, excellent customer service skills, and the ability to work independently in a dynamic field-based role.

Key Responsibilities

• Perform scheduled servicing and preventative maintenance tasks on forklifts, ensuring maximum efficiency and adherence to safety standards.
• Diagnose and repair mechanical, electrical, and hydraulic issues, minimising downtime and ensuring customer satisfaction.
• Respond promptly to breakdown calls, effectively troubleshooting and resolving faults on-site.
• Maintain clear communication with customers, providing updates on repairs and maintenance, along with advice on equipment care.
• Complete detailed service reports and maintain accurate records of work conducted and parts used.

Skills and Experience

• Proven experience in servicing and repairing forklifts or similar heavy equipment.
• Strong understanding of mechanical, electrical, and hydraulic system.
• Competence in diagnosing faults and implementing efficient solutions.
• Professional and clear communication with customers and colleagues.
• Ability to produce thorough and accurate service documentation.
• Capable of managing your workload and prioritising tasks effectively while working in a field-based role.
• Candidates with experience in HGV maintenance or repair would be advantageous. The skills gained in working on HGVs—such as troubleshooting and repairing mechanical, hydraulic, and electrical systems—are directly transferable and well-suited to the demands of this role.

What's On Offer

• Competitive salary with overtime opportunities.
• Fully equipped service vehicle.
• Training and development opportunities to enhance your career.
• Pension scheme and additional employee benefits.
• The chance to work with a highly regarded organisation in the material handling sector.