Field Service Engineer

Thérapie Clinic; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading aesthetic medical clinic in Milton Keynes is seeking a Field Service Engineer/Technician. This role involves repairing, testing, and installing laser systems, alongside providing on-site technical support. The ideal candidate will have a relevant associate degree and 2-3 years of experience. Extensive benefits include uncapped earnings, free treatments, and career advancement opportunities.

Benefits

Uncapped earnings

Free laser hair removal

Discounts on skin brands

Career progression training

Extra leave on landmark birthdays

Qualifications

• Repair, test, calibrate and install laser systems.
• Maintain complete and accurate service records.
• Provide on-site technical support as required.

Responsibilities

• Report to supervisor any potential problems.
• Interact with stakeholders and monitor sites.
• Occasional overnight travel.

Skills

Working knowledge of customer needs in a medical environment

Perform product alignment and certification

Adhere to company policies

Hands-on Laser technical experience

Education

Associates degree in electronics or equivalent experience

2-3 years related field service experience

Job description

At Thérapie Clinic, we are the fastest-growing Aesthetic Medical Clinic in Europe. With 75 Clinics across Ireland, Northern Ireland, Great Britain and New York City and over 200 Doctors on our team we pride ourselves in being the No.1 Medical provider of Aesthetic Medical treatments. It’s an exciting time for us and we are looking for some talented people to join our team!

About the Role

We are delighted to be recruiting for the role of a Field Service Engineer/Technician. We are looking for a person who can support with repairing, testing and installing laser systems. The candidate will provide support and training with onsite technical issues or challenges faced in clinics or by team members.

We want people to ‘Do their best work at Thérapie’ and as part of the Clinic Team, you will be integral to creating that environment and culture.

Key Responsibilities

• Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
• Report to supervisor any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems
• Maintain complete and accurate service records
• Interact with stakeholders and monitor sites
• Provide on‑site technical support as required
• Provide on‑site technical support for workshops and/or shows
• Occasional overnight travel
• Other duties and responsibilities as directed by supervisor
• Provide technical support and business guidance remotely through call centre on non‑scheduled service days.
• Completion of tasks as assigned by management
• Demonstrate familiarisation with Laser technology and applications
• Maintain a minimum of service recall

Qualifications and Skills

• Working knowledge of customer needs in a medical environment
• Perform product alignment and certification to specification
• Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s
• Associates degree in electronics or equivalent experience preferred
• 2-3 years related field service experience in troubleshooting medical electronics equipment
• Technically oriented with hands on Laser technical experience preferred

Benefits

• Uncapped Earnings – with our uncapped commission structure, the sky's the limit!
• Free laser hair removal, Free EmSella and generous discounts on skin, AWI and body treatments – because our skin maestros deserve the best.
• Avail spouse and family discounts, spreading the joy of Thérapie.
• 10% off Thérapie Fertility & Optilase treatments – because family helps family.
• One free treatment cycle of IVF/ICSI/RIVF to all team members after they have been with us for 2 years.
• Free laser eye surgery to all team members after they have been with us for 2 years.
• Discounts on leading skin brands & treatments (Murad, Skin Theory).
• Embark on a journey of career progression & management training – we believe in promoting from within!
• Immerse yourself in a full week of paid training in our academy, where knowledge is power.
• Enjoy an extra day off on your landmark birthdays to celebrate in style!
• Earn extra annual leave days after 2 years of dedicated service.
• Access confidential support services for personal and professional well‑being.

Application Process

STEP 1
Explore Opportunities: Start by finding the role that excites you.

STEP 2
Submit Your Application: Apply by uploading your CV.

STEP 3
Application Review: Our Talent Acquisition Partners will carefully review your application.

STEP 4
Initial Contact: If shortlisted, our Talent Acquisition Team will reach out to schedule an interview.

STEP 5
Interview Stage: Complete the interview process with our team.

STEP 6
Offer & Onboarding: If successful, you'll receive your offer along with onboarding details.

STEP 7
Begin Your Journey: Attend our state‑of‑the‑art training facility to kickstart your career with us.