Field Service Engineer

FUEL; Market Harborough; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An engineering services company is looking for a Field Service Engineer to provide technical support across the UK and Europe. You will maintain and enhance customer equipment through troubleshooting, installations, and preventative maintenance. Ideal candidates will have NVQ Level 3 in a related field and experience in multi-skilled roles within automated environments.

Qualifications

• Minimum NVQ Level 3 / City and Guilds in electrical or mechanical engineering.
• Previous experience of working in a multi-skilled engineering role within an automated environment.
• Able to effectively analyse complex problems.

Responsibilities

• Support the Realisation (Project) department with new installation and operational support.
• Carry out installation, commissioning and testing of upgrades and enhancement work.
• Provide on-demand technical support to internal teams and external customers.

Skills

Electrical engineering

Mechanical engineering

PLC troubleshooting

Problem analysis

Education

NVQ Level 3 / City and Guilds in electrical or mechanical engineering

Job description

As the Field Service Engineer you will play a pivotal role in delivering exceptional technical support to TGW's customers by leveraging expertise in electrical, mechanical, and software systems to maintain, repair, and enhance our clients equipment. You will ensure operational reliability of our equipment through planned preventative maintenance, equipment troubleshooting, project support, and new installations across customer sites in the UK and Europe, while also providing coverage for residential site holidays and sickness.

This is a field based role so home location is flexible but we are ideally looking for somebody within the Midlands region or close to.

What You'll Be Handling

• Support the Realisation (Project) department with new installation and operational support
• Carry out installation, commissioning and testing of upgrades and enhancement work
• Provide support to all sites and projects within the TGW North Europe portfolio
• Be pro‑active and consider ways in which TGW can add more value to our customers business
• Work in a safe manner and follow all Health & Safety requirements including RAs, SSOW and COSHH requirements
• Achieve standards of performance relating to customer satisfaction, technical efficiency and company image
• Manage the requirements for training of customers staff in line with the contractual agreements
• Identify opportunities for continuous improvement and propose value‑adding solutions for customers
• Document service activities through professional reports, ensuring clear and actionable feedback for customers and internal stakeholders
• Provide on‑demand technical support to internal teams and external customers, resolving issues efficiently
• Become part of the On-Call rota and provide emergency support to our customers

Required

• Minimum NVQ Level 3 / City and Guilds in electrical or mechanical engineering
• Previous experience of working in a multi-skilled engineering role within an automated environment
• Able to effectively analyse complex problems
• Ability to work away from home in the UK and Europe
• Basic proficiency in PLC troubleshooting and fault finding
• Ability to work at height and complete rescue-at-height training

Preferred

• Previous experience working in a Field or Mobile Engineer role
• Experience of working with Warehouse Management Systems