Field Service Engineer

F. Hoffmann-La Roche AG; Mansfield; On-site; GBP 42,000 - 55,000; Full time

Job summary

Roche Diagnostics is seeking a Field Service Engineer to service high-value medical diagnostic equipment across the Central East UK region, including Mansfield and surrounding areas. You will install, diagnose faults, and perform preventive maintenance in NHS, university and private labs.

The role requires an engineer with a proven track record, an HNC/HND or equivalent in Electrical/Mechanical/Systems Engineering, and a customer-focused, collaborative mindset.

Qualifications

• Proven engineer with track record servicing high-value capital equipment.
• Equivalence to HNC/HND level in Electrical, Mechanical, or Systems Engineering is desirable.
• Demonstrated customer focus and ability to navigate complex environments.
• Willingness to work within a 7-day support model across the region.

Responsibilities

• Provide technical support for complex electrical and mechanical medical diagnostic equipment.
• Perform fault diagnosis, routine repairs, and preventive maintenance.
• Install systems on-site and provide remote diagnostic support as needed.
• Represent Roche Diagnostics professionally and build trust with laboratory personnel.
• Collaborate with multi-disciplinary teams to improve service quality and patient outcomes.

Skills

Customer-focused mindset

Communication skills

Adaptable in fast-paced environments

Team collaboration

Willingness to 7-day support

Education

HNC/HND in Electrical/Mechanical/Systems Eng

Job description

Introduction

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Field Service Engineer

Location: Mansfield and surrounding areas (Central East UK)

Job Function: Technical Customer Support & Service Engineering

The Opportunity

Are you looking for an exciting challenge in a key support role within a team of experts across high-profile customer accounts where the work you do truly matters? We are seeking a Field Service Engineer to join our solution-focused team of Applications, Information Solutions, and Engineering Specialists covering the Central East region of the UK (Mansfield and surrounding areas). In this role, you will provide comprehensive, whole-solution support for a diverse range of high-value medical diagnostic equipment. From installation, fault diagnosis, and preventative maintenance to customer training and technical troubleshooting, you will play a vital role in shaping the future of healthcare delivery across NHS, University, and private laboratory environments.

Key Responsibilities

• Empower Yourself: Take charge of providing technical support for complex electrical and mechanical medical diagnostic equipment, ensuring optimal performance, safety, and reliability.
• Deliver Impact: Perform fault diagnosis, routine repairs, preventative maintenance, and system installations, both on-site and via remote diagnostic support.
• Build Connections: Represent Roche Diagnostics with professionalism, empathy, and integrity, building trust-based relationships with key laboratory personnel and stakeholders.
• Make a Difference: Collaborate closely with multi-disciplinary teams in hospital and laboratory environments to enhance operational efficiency and improve patient care outcomes.
• Drive Proactive Solutions: Work as part of a close-knit, multi-disciplinary team offering proactive implementation, technical systems support, and analytical reviews alongside reactive troubleshooting.

Who You Are

You thrive under pressure in a fast-paced, time-sensitive environment with shifting priorities. Resilient, tenacious, and analytical, you possess a passion for insights and feel comfortable working with technical, scientific, and numeric data.

Requirements & Qualifications

• Proven Experience: Qualified Engineer with a proven track record servicing high-value capital equipment.
• Education: Equivalent qualification to HNC/HND level or above in Electrical, Mechanical, or Systems Engineering is highly desirable.
• Customer Focus: A confident, customer-centric mindset with the ability to navigate complex matrix environments and build productive relationships.
• Collaboration: Strong capability to work effectively within a multi-disciplinary team (Applications, IT, and Engineering) to deliver a seamless service solution.
• Flexibility: Willingness and capability to work within a 7-day support model to meet customer and patient needs across the region.

What We Offer

• Unlock Your Potential: A highly competitive salary and comprehensive benefits package, coupled with clear opportunities for career progression.
• Invest in Yourself: Access to Roche’s world-renowned product training programs, continuous professional development, and expert mentoring.
• Join the Journey: Be part of a pioneering global organization dedicated to delivering innovative diagnostic solutions that make a tangible impact on human health.

Equal Opportunity and Diversity

At Roche, we believe in the power of diversity, inclusion, and equal opportunity.

We encourage applications from all qualified individuals regardless of background.

All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age.

At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.

General Information

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. We recognise the importance of flexible working and will review all applicants’ requests with care. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.