Field Service Engineer

Forward Assist Recruitment; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Field Service Engineer for vehicle installation and maintenance. This role offers remote work with the flexibility of shift patterns, ideal for candidates from the vehicle technology sector. Key responsibilities include installation, fault management, and customer interaction. Previous experience in the bus or vehicle industry is essential. Night work and travel for overnight stays may be necessary.

Qualifications

• Relevant industry experience is required.
• Strong knowledge of DVRs and components is beneficial.

Responsibilities

• Support installation and fault rectification to meet customer expectations.
• Assist in training of Field Service Engineers.
• Enhance business reputation through customer interaction.
• Ensure communication between field and regional management.

Skills

Knowledge of the bus / vehicle industry

Excellent communication skills

IT competent

Education

Full UK driving license

Electrical qualification – NVQ, BTEC or Apprentice trained (desirable)

5 GCSEs or equivalent (preferably in English, Maths or Science)

Job description

Job Title : Field Service Engineer (On-Vehicle)

Job Type : Full Time

Job Location : Stoke, Leeds & Manchester

Our client is an Independent Security Systems Integrator, with expertise built over four decades delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland.

About The Role

This role will deal with daily fault requests, PPM duties and installation activities for a broad client base in the vehicle industry mainly for bus, coach, and rail customers. You will play a key part in delivering a first-class service as you install and maintain various systems that include vehicle CCTV systems and other driver aid systems.

You will become a member of a team of engineers all who work remotely but all can offer guidance and support when required with their strong technical background.

The position is ideal for someone that is technically driven and would suit people from a vehicle technology background or other industries that you have been hands on in a technical engineering environment. The role will predominantly be night work and may require some overnight stays. Shift patterns can be agreed at interview stage.

Duties & Responsibilities

• Support in service activities including installation and fault rectification to ensure the Region is efficient and profitable by meeting customer expectations, within agreed timescales.
• Assist in the training of Field Service Engineers.
• Enhance the reputation of the business at every opportunity when interacting with customers, suppliers, and internal customers.
• Ensure clear and continuous communication between the field and the regional management.

Location, Travel & Hours of Work

Base location will be your home address (preferably located in either Luton, Oxford, Reading, Bedford).

Monday – Friday, 40 hours per week, mainly night work due to the nature of the job, hours / days of work to be discussed at interview.

Travel to customer sites within region or outside of region when requested.

Overnight stays may be required when travelling outside of the region.

You will be expected to travel to our Head Office in Nottingham occasionally when required.

Qualifications & Experience

1. Required: Knowledge of the bus / vehicle industry, CCTV or electrical
2. Required: Relevant industry experience
3. Required: Excellent communication skills to establish and translate customer requirements
4. Required: Full UK driving license
5. Required: IT competent

• Desirable: Electrical qualification – NVQ, BTEC or Apprentice trained (desirable not essential)
• Desirable: 5 GCSEs or equivalent preferably in English, Maths or Science
• Desirable: Strong knowledge of DVRs and components

Eligibility for Employment in the UK

In accordance with current legislative requirements within the UK, any successful applicant must produce verification of their eligibility to live and work in the UK. Such verification should be taken in advance of the employment start date and the applicant will be unable to start in their role until this has been received.

Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.