Field Service Engineer

Reedmace Talent; Malvern; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading talent acquisition firm is looking for a Field Service Engineer to support the installation and maintenance of innovative optical metrology systems. The role includes a mix of on-site work with client training, travel across the UK and internationally, and opportunities for career advancement. Ideal candidates have hands-on experience with hardware and software systems and excellent communication skills.

Benefits

25 days holiday plus bank holidays

Pension

Enhanced sick pay

Cycle to work scheme

Free parking

Shower facilities

Qualifications

• Experience traveling within the UK and internationally, with a full UK driving license and passport.
• Comfortable working in labs and clean rooms with equipment.
• Ability to train customers with confidence.

Responsibilities

• Help build metrology systems – hardware and software.
• Install systems at customer sites, mainly contact lens manufacturers.
• Train customers and identify upsell opportunities.
• Run annual maintenance visits.

Skills

Hands-on experience with hardware and software systems

Problem solving

Clear communication

Field service/installation experience

Ability to follow procedures

Tools

Standard tools and diagnostic kit

Job description

Field Service Engineer – Optimec Systems

Location: Malvern HQ, hybrid with UK & International travel
Salary: £40,000 to £50,000 basic, plus bonus eligibility
Benefits: 25 days holiday plus bank holidays, pension, enhanced sick pay, cycle to work, free parking, shower facilities.
Kit: Laptop, tools and test equipment provided

Pleasenote:WearebuildingourteaminpartnershipwithReedmaceTalent,expertsinhelpingtechcompaniesscalethroughin-househiring.Wedonotuserecruitmentagencies,wehiredirectly.

What you will love about this role

• The chance to help a company grow rapidly with a distinctly unique technology that’s changing the industry.
• Take ownership - build systems in the workshop, then install and commission them with customers in real-world environments.
• See the impact of your work immediately - your installs go live, operators are trained, and your handover closes the loop.
• Work with modern hardware and software, with room to grow your skills in LabVIEW and machine vision.
• Travel UK and overseas, representing an innovative manufacturer on customer sites.

What you will do

• Help build state of the art metrology systems – hardware and software.
• Install them at customer sites, mainly contact lens manufacturers, in labs, clean rooms or manufacturing environments.
• Train customers on how to use the systems.
• Identify upsell opportunities.
• Support the customer as required.
• Run annual maintenance visits.

What you bring

• Willing and able to travel in the UK and abroad, with a full UK driving licence and a valid passport.
• Hands-on experience with hardware and software systems, building, installing, and fixing real equipment.
• Field service/installation experience on customer sites, comfortable working in labs, clean rooms and manufacturing areas.
• Follow clear procedures and keep accurate records so everyone knows what’s been done.
• Problem solver who stays calm when things don’t go to plan.
• Clear communicator who can explain steps simply and train customers with confidence.
• Confident with standard tools and diagnostic kit to find and fix issues.
• Keen to learn, we’ll train you on our product and any optical specifics you haven’t seen before.

Nice to have

Cleanroom or ESD experience, OCT or optical systems exposure, LabVIEW Core 1 or Core 2, ECS or CSCS or SPA site cards.

How you can grow

Progress to Senior Field Service Engineer, then Head of Field Service Engineering as we scale, with in-house training and hands on exposure to cutting-edge optical metrology and OCT systems.