Field Service Engineer

Reedmace Talent; Malvern; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A growing technology company is looking for a Field Service Engineer to join their team in Malvern. This role involves hands-on work with state-of-the-art metrology systems, including installation and customer training. Candidates should have experience with hardware and software, be willing to travel both within the UK and internationally, and have a passion for problem-solving. This position offers a hybrid work model and the chance to contribute to innovative projects.

Benefits

25 days holiday plus bank holidays

Pension

Enhanced sick pay

Cycle to work scheme

Free parking

Shower facilities

Qualifications

• Experience working with clean rooms and manufacturing areas.
• Full UK driving license and valid passport required.
• Keen to learn and capable of following procedures.

Responsibilities

• Help build metrology systems for customer labs.
• Install systems at customer sites and train users.
• Identify upsell opportunities and support customers.

Skills

Hands-on experience with hardware and software systems

Field service/installation experience

Problem-solving skills

Clear communication

Willingness to travel

Tools

Standard tools and diagnostic kit

Job description

Field Service Engineer – Optimec Systems

Location: Malvern HQ, hybrid with UK & International travel
Salary: £40,000 to £50,000 basic, plus bonus eligibility
Benefits: 25 days holiday plus bank holidays, pension, enhanced sick pay, cycle to work, free parking, shower facilities.
Kit: Laptop, tools and test equipment provided

Pleasenote: WearebuildingourteaminpartnershipwithReedmaceTalent,expertsinhelpingtechcompaniesscalethroughin-househiring.Wedonotuserecruitmentagencies,wehiredirectly.

What you will love about this role

• The chance to help a company grow rapidly with a distinctly unique technology that’s changing the industry.
• Take ownership - build systems in the workshop, then install and commission them with customers in real-world environments.
• See the impact of your work immediately - your installs go live, operators are trained, and your handover closes the loop.
• Work with modern hardware and software, with room to grow your skills in LabVIEW and machine vision.
• Travel UK and overseas, representing an innovative manufacturer on customer sites.

What you will do

• Help build state of the art metrology systems – hardware and software.
• Install them at customer sites, mainly contact lens manufacturers, in labs, clean rooms or manufacturing environments.
• Train customers on how to use the systems.
• Identify upsell opportunities.
• Support the customer as required.
• Run annual maintenance visits.

What you bring

• Willing and able to travel in the UK and abroad, with a full UK driving licence and a valid passport.
• Hands‑on experience with hardware and software systems, building, installing, and fixing real equipment.
• Field service/installation experience on customer sites, comfortable working in labs, clean rooms and manufacturing areas.
• Follow clear procedures and keep accurate records so everyone knows what’s been done.
• Problem solver who stays calm when things don’t go to plan.
• Clear communicator who can explain steps simply and train customers with confidence.
• Confident with standard tools and diagnostic kit to find and fix issues.
• Keen to learn, we’ll train you on our product and any optical specifics you haven’t seen before.

Nice to have

Cleanroom or ESD experience, OCT or optical systems exposure, LabVIEW Core 1 or Core 2, ECS or CSCS or SPA site cards.

How you can grow

Progress to Senior Field Service Engineer, then Head of Field Service Engineering as we scale, with in‑house training and hands on exposure to cutting‑edge optical metrology and OCT systems.