Field Service Engineer

Wallace Hind Selection LTD; Hull and East Yorkshire; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading provider of adhesive applications in the packaging industry is seeking a Field Service Engineer to cover the North of England and sometimes Ireland. Responsibilities include installation, repair, and maintenance of machinery, with emphasis on gluing systems. The role offers a salary between £40,000 and £45,000, along with various benefits like overtime and a company car. Seeking qualified candidates with experience in the packaging industry and a background in Mechanical or Electrical Engineering.

Benefits

Overtime

Company Car

Pension

Mobile & Laptop

24 Days Holiday

Qualifications

• Qualified and experienced Field Service Engineer.
• Experience in the packaging industry, particularly corrugated or folded cartons.

Responsibilities

• Carry out field installations and preventative maintenance.
• Investigate, diagnose and rectify customer equipment faults.
• Ensure accuracy of data entered into the service management system.
• Identify opportunities for minor repairs and recommend them to clients.
• Provide technical support and operator training.
• Raise complaints and provide feedback on sales opportunities.

Skills

Knowledge of gluing systems

Excellent planning and organizational skills

Calm under pressure

Self-motivated

Ambitious and entrepreneurial attitude

Education

Minimum ONC level in Mechanical or Electrical Engineering

Job description

Basic Salary

£40,000 - £45,000

Benefits

• Overtime
• Company Car
• Pension
• Mobile & Laptop
• 24 Days Holiday

Location

North of England

Commutable Locations

Manchester, Leeds, Hull, Sheffield, Liverpool, Newcastle, Preston, Middlesbrough

Job Description

Field Service Engineer – Gluing Systems. This role covers the North of England, Scotland and occasionally Ireland, reporting to the Customer Care Manager. It involves repair, refurbishment, installation and commissioning of machinery, with an average of two days away from home per week and occasional weekend work, all paid door‑to‑door.

Key Responsibilities

• Carry out field installations, preventative maintenance, equipment health checks and repairs across the broad range of our products.
• Investigate, diagnose and rectify customer equipment faults in a timely manner.
• Ensure continual accuracy of data entered into the service management system.
• Identify opportunities for minor repairs and recommend them to clients.
• Provide technical support and operator training.
• Provide feedback to maintain good customer relations and improve product design.
• Raise complaints where necessary and provide feedback on sales opportunities.

Person Specification

• Qualified and experienced Field Service Engineer.
• Knowledge of gluing systems is an advantage.
• Experience in the packaging industry, particularly corrugated or folded cartons.
• Minimum ONC level in Mechanical or Electrical Engineering.
• Calm under pressure.
• Excellent planning and organisational skills.
• Self‑motivated, ambitious, entrepreneurial and a strong team player.

The Company

We are a leading provider of adhesive applications to the packaging industry in the form of cold and hot melt systems. We value quality and precision in both development and manufacturing and aim for gold‑standard service as part of our products.

Prospects

There is potential for career development within the business, subject to performance. We follow an active policy of promotion from within and firmly believe in the development of all personnel.

Interested?

Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client, embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.