Field Service Engineer

Woodrow Mercer Engineering; Hertford; On-site; GBP 36,000; Full time

Job summary

A leading manufacturer of commercial laundry equipment is seeking a Field Service Engineer to provide exceptional on-site maintenance and technical support for their equipment. You will troubleshoot and repair faults while maintaining service records and supporting distributor technicians. The ideal candidate has white goods experience, strong electrical and mechanical skills, and is willing to travel across Hertfordshire and neighbouring counties. A competitive salary, bonus structure, and comprehensive benefits are offered.

Benefits

28 days' holiday plus bank holidays

Pension scheme with employer contributions

Private healthcare & life-assurance cover

Training & development

Fully maintained company van

Qualifications

• Prior experience working on domestic or commercial white goods is highly desirable.
• Proven ability to read electrical schematics and fault-find electronic systems.
• Gas qualification is desirable; support available for Gas Safe registration.

Responsibilities

• Perform repairs and preventative maintenance on commercial laundry equipment.
• Diagnose electrical, mechanical, hydraulic, and pneumatic faults.
• Maintain accurate service records and work-completion documentation.

Skills

White Goods Experience

Electrical & Mechanical Competence

Technical Aptitude

Communication Skills

Travel Flexibility

Team Player

Education

City & Guilds or NVQ Level 3 in electrical/mechanical discipline

Job description

Job Title: Field Service Engineer

Location: Hertfordshire & neighbouring areas (Bedfordshire, Buckinghamshire, WD, HA / SG / UB / LU)

Salary: £36,000 basic + bonus structure, overtime pay & company benefits

Employer: Confidential leading manufacturer & service provider of commercial laundry equipment

About the Role

As a Field Service Engineer, you will be the face of our company—delivering exceptional on‑site maintenance, repairs and technical support for our industry‑leading commercial laundry machines. You'll work closely with end‑users and distributor technicians to diagnose faults, carry out preventive servicing, and minimise equipment downtime.

Key Responsibilities

• Attend customer sites across Hertfordshire and neighbouring counties to perform repairs, preventative maintenance and servicing on commercial laundry equipment (both proprietary and third‑party machines).
• Troubleshoot and diagnose electrical, mechanical, hydraulic and pneumatic faults efficiently, ensuring high first‑time‑fix rates.
• Maintain accurate service records, parts usage logs and work‑completion documentation.
• Ensure your service vehicle is well stocked, organised and maintained to company standards.
• Provide telephone support and guidance to customers and distributor technicians when on‑site attendance isn't required.
• Contribute to continuous‑improvement initiatives: assist with technical bulletins, training materials and product‑enhancement feedback.

What We're Looking For

• White Goods Experience (Ideal): Prior experience working on domestic or commercial white goods (washers, dryers, dishwashers, etc.) is highly desirable.
• Electrical & Mechanical Competence: City & Guilds or NVQ Level 3 (or equivalent) in an electrical/mechanical discipline, or 2+ years' field‑service experience in a related industry.
• Technical Aptitude: Proven ability to read electrical schematics, perform safe isolation/dead testing, and fault‑find electronic and electromechanical systems.
• Gas Qualification (Desirable): Commercial or domestic gas‑service certification; support available for Gas Safe registration if not already qualified.
• Communication Skills: Excellent verbal and written skills, with a customer‑focused mindset.
• Travel Flexibility: Willingness to travel regionally (Hertfordshire & neighbouring counties) and occasionally overnight.
• Team Player: Self‑motivated, trustworthy and adaptable; able to work independently while contributing to a broader support network.

What We Offer

• Competitive Remuneration: £36,000 basic salary plus fixed bonus scheme, overtime rates and additional travel allowances.
• Vehicle Provision: Fully maintained company van, with fuel card and business‑use insurance.
• Comprehensive Benefits:
  • 28 days' holiday (plus bank holidays)
  • Pension scheme with employer contributions
  • Private healthcare & life‑assurance cover
  • Training & development (including technical upskilling and Gas Safe courses)
  • Work‑Life Balance: Structured hours, predictable travel and a supportive team culture committed to your well‑being