Field Service Engineer

Philips; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare technology company is seeking a Field Service Engineer for the South West of England, covering Bristol and Cardiff. The role involves installing, maintaining, and repairing imaging equipment, providing expert technical support both remotely and in the field. Candidates should have experience in imaging systems maintenance, excellent problem-solving skills, and a background in electro-engineering or equivalent qualifications. The position offers a competitive salary and benefits, including opportunities for career development.

Benefits

Competitive salary

Car or car allowance

Incentive scheme

Qualifications

• Experience in corrective and preventative maintenance for Imaging Systems devices.
• Ability to adapt to new technologies and multi-modality products.
• Willing to travel up to 25% to customer sites.

Responsibilities

• Provide expert advice and solutions to customers.
• Conduct preventative and corrective maintenance on healthcare systems.
• Diagnose system failures using established procedures.

Skills

Technical support

Problem-solving

Customer service

Network diagnosis

Education

HNC/NVQ Level 3 or Degree in Electro-engineering

Job description

Overview

Job Title: Field Service Engineer - South West

The Field Service Engineer will support Philips Imaging customers and service partners, installing, maintaining and repairing imaging equipment. Two positions in the South West: one MRI-focused based in Bristol; the second primarily Cardiff/Newport focusing on Diagnostic X-Ray (DXR) and Image Guided Therapy (IGT).

Responsibilities

• Operate at an advanced technical level to provide expert advice and solutions to customers and colleagues.
• Provide field-based and remote technical support in line with training and experience.
• Carry out preventative, corrective maintenance and field change order activities on complex healthcare systems.
• Diagnose mechanical, hardware and software system failures using established procedures.
• Determine most cost-effective repair to minimize customer downtime.
• Collaborate with the Field Service Engineer team to provide remote support in a 5 by 7 working pattern.
• Ensure adherence to Quality & Regulatory standards in a heavily regulated healthcare environment.

Requirements

• HNC/NVQ Level 3 or higher or Degree in Electro-engineering or equivalent highly desirable.
• Experienced logical problem solver with ability to work independently.
• Experience in corrective and preventative maintenance for Imaging Systems devices and equipment.
• Ability to process knowledge across multi-modality and diverse product ranges; adapt to new technologies.
• Deliver high levels of customer service; IT/Network diagnosis and remote service desirable.
• Based in the South West region (ideally around Bristol or Cardiff); willing to travel up to 25% to customer sites.
• DBS check required due to healthcare environment.

Benefits and How to Apply

We offer a challenging, innovative environment with opportunities for growth. Competitive salary, car or car allowance, incentive scheme, and access to career development opportunities. Philips is an equal opportunity employer; Disability Confident, Armed Forces Covenant, Mental Health at Work commitments.

Note: the role is open to all applicants; recruitment process may include ongoing assessments. Flexible working options may be discussed with your TA Consultant.