Field Service Engineer

Thales; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading defence technology company is seeking a Field Service Engineer based in Glasgow. You will provide essential support for naval platforms, coordinating on-site activities, assisting with troubleshooting, and maintaining operational documentation. The role requires SC Clearance and offers opportunities for professional growth in a dynamic environment. Candidates must have a strong background in complex systems and excellent communication skills.

Qualifications

• Experience investigating complex systems issues.
• Excellent communication and interpersonal skills.
• Willingness to learn and adapt.

Responsibilities

• Coordinate on-site support and troubleshoot issues.
• Assist in maintenance of logs and operational records.
• Compile risk assessments for planned work.

Skills

Investigating issues in complex systems

Ability to work under pressure

Microsoft Office Suite

Standard test equipment usage

Excellent communication skills

Flexibility in working hours

Job description

Field Service Engineer

Thales UK provide a support service to a range of RN systems. The Field Services Engineer will provide dedicated support for the Optronics Mast Visual System at the dockside on submarine platforms based at Faslane Naval base and at the Glasgow site.

Post Holder Responsibilities

• Assist in coordinating the on-site support to all locally based platforms, also providing limited support at other locations, including overseas.
• Required to work with a degree of autonomy, reacting to problems as they arise.
• Required to liaise with other dockyard field service engineers, dockyard authorities, dockyard contractors, and sub-contractors, assisting in the co‑coordination of Thales responsibilities within the area of control.
• Assist in the identification and rectification of technical problems and issues, with support from the Glasgow Engineering team, with the aim of minimising any platform impact.
• Requires a well‑rounded Support Technician with an awareness and working knowledge of relevant disciplines (software, mechanical, optical & manufacturing).

The selected candidate will be expected to absorb a significant amount of information, provided via a combination of bespoke and on‑the‑job training, over an extended period of time, to increase expertise in the detailed operation of these complex systems. The candidate will therefore need to be highly motivated and committed to this long‑term role.

Key Responsibilities and Tasks

• Meet vessels on arrival for early, accurate debriefing of ship's staff.
• Assist ships' staff to investigate, report, and resolve defects, keeping the stakeholders informed of all situations that may give rise to the need for corrective action.
• Assist in ensuring a timely and appropriate response to Customer enquiries.
• Strive to reduce the number and duration of open OPDEFs for Visual Equipment.
• Assist the Dockyard Manager in maintaining logs of work carried out in the dockyard, documenting problems and their resolution for future reference and reporting to stakeholders.
• Review in‑store maintenance plans, logs and equipment requirements, sparing inventory and perform in‑store maintenance activities as required.
• Monitor upkeep and calibration of any locally stored equipment to ensure availability when required.
• Assist in maintenance of platform Build Standard Records.
• Advise on any areas of handbooks / documentation / training that are deemed non‑optimal or deficient for investigation or action.
• Advise customer on upcoming scheduled maintenance / liaise with RN on maintenance windows in the operational schedule.
• Conduct reviews of onboard equipment, spares, general equipment condition, onboard preventive maintenance records and suggest improvements where appropriate.
• Compile risk assessments for planned work.
• The Glasgow site tasks will be predominantly supporting the Industry and Engineering teams in a diverse range of activities; product development, IVVQ, product rollout, internal / external training etc.
• Be willing to learn different systems onboard HM Submarines and Warships based within HMNB Clyde (Sonar/Electronic Warfare/Communications) and other dockyards as required.
• Be willing to learn and support the new autonomous MMCM system once integrated within HMNB Clyde.

Skills – Essential

• Experience of investigating issues in complex systems.
• Ability to work under pressure, as part of the larger support and engineering teams.
• Proficient in Microsoft Office Suite.
• Experience in the use of standard test equipment (oscilloscopes, pressure gauges, etc.).
• Excellent communication and interpersonal skills.
• Ability to support activities.
• Willingness to be flexible around working hours in order to respond to issues in a timely manner.

Desirable

• Knowledge of Installation, Testing and Commissioning of large electrical / electronic systems.
• Understanding / knowledge of IVVQ processes.
• Understanding / knowledge of health and safety aspects of working on or around heavy machinery.

Connect with Fiona Tal, Talent Acquisition Partner #LI-FT1 who is eager to explore together with you this exciting opportunity.

SC Clearance

This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.

To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.

For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency – United Kingdom Security Vetting - GOV.UK (www.gov.uk)

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

Thales UK is committed to providing an inclusive and barrier‑free recruitment process. We will provide reasonable adjustments and support to ensure neuro‑diverse applicants or those with a disability or long‑term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

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