Field Service Engineer

Progress Rail, A Caterpillar Company; Felixstowe; On-site; GBP 41,000 - 50,000; Full time

Job summary

An established industry player is seeking skilled Field Service Engineers to join their dynamic team near Felixstowe. This hands-on role involves maintaining diesel-electric locomotives, ensuring safe and reliable operations through proactive and reactive maintenance. Ideal candidates will have a strong background in diesel engineering, excellent communication skills, and a commitment to safety. With a supportive team and opportunities for continuous training, this position offers a chance to contribute significantly to the reliability of customer services while enjoying competitive benefits and a shift allowance. If you're ready to take on a challenging yet rewarding role, we want to hear from you!

Benefits

33 days holiday entitlement

5% pension contributions

Life assurance scheme

Company sick pay

Medical benefit salary sacrifice scheme

Employee assistance program

Retail discounts

Fuel cards

Qualifications

• Proven record of working with diesel engineering technology and associated systems.
• Strong communicator with a safety-first mindset.

Responsibilities

• Conduct scheduled maintenance and repairs on locomotives.
• Respond to unscheduled events efficiently while ensuring high standards.

Skills

Diesel engineering technology

Problem solving

Communication

Analytical skills

IT skills (Microsoft Office)

Education

Engineering Advanced Apprenticeship

BTEC National Certificate / ONC in Engineering

Job description

Do you enjoy working hands on? Do you have a passion for trouble shooting? Do you pride yourself in your technical knowledge and communication skills? Electro-Motive Diesel are looking for Field Service Engineers based close to Felixstowe to join our team. This role would be ideal for an experienced technician with a track record of dealing with diesel engine technology / equipment.

Progress Rail – Electro Motive Diesel is a subsidiary of Caterpillar, specialized in manufacturing, maintaining and overhauling diesel-electric locomotives across the world. For more than half a century, Electro-Motive Diesel has hauled freight and passengers, powered ships, and generated electricity for over 100 countries around the globe. Becoming a part of Electro-Motive Diesel means becoming a part of a challenging and bright future in our global marketplace.

As part of the FSE team, you will be instrumental in maintaining the customer’s locomotive fleet to ensure safe and reliable operation, through the delivery of proactive and reactive, scheduled and unscheduled maintenance at various locations including railway sidings, depots and customer sites. You will take a proactive approach to identifying and reporting potential issues and defects that could lead to loco failure or problems with reliability. In delivering a reliable service for our customers you will take part in the on-call roster. Overnight stays may be required where work cannot be completed in a set time.

This is predominantly a lone working role where you will be expected to work autonomously using tools and procedures available to you as well as your own initiative and skillset, to ensure vehicles are reliable and accessible for the customers services. You will be supported by a friendly and dedicated team and approachable managers who care about every team member and provide individual self-development through continuous training.

The role will include:

• Carrying out scheduled maintenance, repair, overhaul, modification and fault-finding activities.
• Responding to the customer’s unscheduled events in a rapid & efficient manner while delivering high standards of engineering workmanship, to include detailed reports and documentation.
• Complete modifications and special checks within the scheduled maintenance.
• Acting as a role model with a safety mindset exemplifying the company’s QHSE Policies and Core values.
• Building productive and effective working relationships with company staff, peers and customers.
• Partaking in a 24/7 on-call roster to provide out of hours support to the customer.
• Contribute with key stakeholders to help build a reliable fleet.
• Ensuring all work is documented correctly through our maintenance management system.

Successful candidates will be able to demonstrate the following:

Qualifications

Essential:

• Engineering Advanced Apprenticeship or equivalent experience
• BTEC National Certificate /ONC in Engineering or equivalent.
• Driving license

Desirable:

• Emergency First Aid
• Designated Person
• Personal Track Safety

Competencies/Experience

• Proven record of working effectively with Diesel engineering technology, associated systems and controls.
• Relevant experience gained in similar position/similar locomotive and familiar with Company products.
• Ability to meet people with ease and confidence, understanding and accommodating the customers needs.
• Ability to self-start and proactively deliver the service.
• Strong communicator, able to foster relationships at all levels with both customers and peers
• Able to be assertive and make decisions in a timely manner, but remain non-confrontational when handling or involved in conflict situations
• A safety-first mindset.
• A logical, analytical, and objective approach to problem solving and fault diagnosis.
• Detail focused with a disciplined and detailed approach to task completion
• Understand the safety culture within the UK rail industry and how maintenance impacts on delivering safety.
• Reasonable IT skills with a knowledge of Microsoft office
• A flexible approach and attitude to working hours that are out of normal hours of work.
• Applicants must be based close to Felixstowe and have valid right to work in the UK.

Working Hours: 37.5 hour week Monday to Friday, all overtime paid at 1.5x. On Call System covering 1 week in 10 for nights and 1 week in 10 for days (inc. weekend). Other occasional voluntary weekend work, also paid at 1.5x.

We can offer you

• Salary starting at £41,000 + 12.5% shift allowance.
• 33 days holiday entitlement (inclusive bank holidays)
• 5% pension contributions
• Life assurance scheme
• Company sick pay
• Medical benefit salary sacrifice scheme
• Employee assistance program
• Retail discounts
• Fuel cards

To Apply: Please press the ‘Apply’ button, and shortlisted candidates will be contacted within 21 days. Thank you for your interest in the role.