Field Service Engineer

Kingston Barnes Ltd; Derby; On-site; GBP 36,000 - 50,000; Full time

Job summary

A leading engineering firm in the UK is seeking an experienced Service Technician to join the field engineering team. This role involves electrical and mechanical fault finding, delivering exceptional customer service, and maintaining clear communication with clients. Candidates should have recognised electrical qualifications and a strong background in engineering or manufacturing. Competitive salary starting at £36,000 with opportunities for progression, alongside a comprehensive benefits package including a company van and annual bonus.

Benefits

Company van (private use allowed)

Mobile phone and laptop provided

Annual bonus scheme

Qualifications

• Recognised electrical/electronic qualifications required.
• Strong industrial background in manufacturing or engineering.
• Experience with 3-phase motors and 415v systems.

Responsibilities

• Conduct electrical and mechanical fault finding.
• Deliver high levels of customer service.
• Complete documentation/call trackers in a timely manner.
• Maintain communication with team while working independently.

Skills

Electrical fault finding

Mechanical knowledge

Customer service

Clear communication

Education

Electrical/electronic qualifications (NVQ, City & Guilds, BTEC)

Job description

The Company

Our client is a market leader in the design and delivery of automated storage and retrieval systems (ASRS), helping organisations across sectors such as automotive, aerospace, manufacturing, engineering, and logistics to maximise efficiency and space. With over 25 years of proven expertise, they continue to provide cutting‑edge technology and unrivalled customer support across the UK and Ireland.

The Role

We are seeking an experienced Service Technician to join the field engineering team, supporting customers across the Crawley to Basingstoke region.

Key responsibilities

• Electrical and mechanical fault finding (predominantly electrical).
• Delivering high levels of customer service in line with company standards.
• Clear and professional communication with clients.
• Accurate reporting and completion of documentation/call trackers in a timely manner.
• Working independently while maintaining regular communication with the team.
• Assisting colleagues when required.
• Ensuring PPE is properly maintained and used in accordance with health and safety requirements.
• Adhering to quality and H&S standards at all times.

Requirements

• Recognised electrical/electronic qualifications (NVQ, City & Guilds, BTEC or equivalent).
• Strong industrial background (manufacturing, engineering, production environments).
• Experience with 3‑phase motors, 415v systems, and CPU testing.
• Basic mechanical knowledge desirable (e.g. bearings, drives, sprockets – training provided).

Package & Benefits

• Salary: £36,000 starting (with progression opportunities of up to 10%)
• OTE: £50,000+
• Company van (Mercedes – private use allowed), mobile phone, laptop, tools, PPE & uniform provided
• Overtime paid door‑to‑door (time and a half)
• Annual bonus scheme (c.10%, company performance‑based)
• Pension scheme & holiday allowance (details confirmed at offer stage)
• Normal working hours: Monday‑Friday, 08:00‑16:30
• Participation in a call‑out rota shared across the UK team