Field Service Engineer

Owen Daniels; Crawley; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading technology solutions provider is looking for an experienced Field Service Engineer to provide technical support and customer service on medical equipment in Redhill and surrounding areas. The ideal candidate will have proven customer service experience and basic electrical knowledge, along with a Full UK Driver's License. This position offers a competitive salary and great benefits including a company car and bonus scheme.

Benefits

Company Car & Travel Time Paid

Overtime Available & Call Out Pay

25 days holiday plus bank holidays

Pension scheme & Death benefit scheme

Bonus scheme & Long service awards

Qualifications

• Proven customer service experience is essential.
• Basic knowledge of electrical and communication systems is needed.
• Experience in a field-based role requires a Full UK Driver's License.

Responsibilities

• Provide market leading customer service and technical support on various medical equipment.
• Support corrective actions by highlighting customer issues and needs.
• Promote additional services and reduce service costs.
• Attend product updates and work with Regional Lead Engineer.

Skills

Customer service experience

Basic knowledge of electrical and communication systems

Field-based role experience

Job description

Overview

Do you have experience working as a Field Service Engineer? If so, this position could be perfect for you! Our client develops smart solutions and technologies that connect people and systems to provide safer environments. They are looking for an experienced Field Service Engineer to join their growing team. The ideal candidate will provide comprehensive technical customer support for the business, providing support and feedback on technical field issues & complaints.

Position details

Job title: Field Service Engineer
Contract: Permanent
Salary: £28,000-£30,000 (OTE £35,000-£40,000)
Hours: Monday - Thursday 08:30-16:30, Friday 08:00-16:00
Location: Redhill & Surrounding Areas

Responsibilities

• Provide market leading customer service and technical support on various medical equipment, alarm systems.
• Support the corrective actions process by highlighting customer issues and needs, providing feedback on early warning product failures.
• Support the focussed returns process, providing timely products / parts back to help identify product failures and allow modifications to be completed.
• Actively promote our additional services and products.
• Seek the opportunity to reduce service costs by ensuring: reduction in parts usage; maintaining correct van stock profile; focus on high first-time fix rate.
• Reducing downtime and improve efficiencies.
• Provide support for complaint escalations.
• Attend product update meetings and refresher training.
• Work with the Regional Lead Engineer to improve customer satisfaction, service efficiency.

Essential Experience / Skills / Qualifications

• Proven customer service experience
• Basic knowledge of electrical and communication systems
• Experience in a field-based role (Full UK Driver's License)

Company Benefits

• Company Car & Travel Time Paid
• Overtime Available & Call Out Pay (1 in 6)
• 25 days holiday plus bank holidays
• Pension scheme & Death benefit scheme 2 x annual salary.
• Bonus scheme & Long service awards for 10,20 & 25 years (£50, £150 & £500).

If you feel you're a good fit for this position, please click 'apply'