Field Service Engineer

Focus Resourcing Group Careers; Canterbury; On-site; GBP 80,000 - 100,000; Full time

Job summary

A reputable service provider is seeking a Field Service Engineer to cover Maidstone and surrounding areas in the UK. The role involves carrying out high-quality service and repairs on fitness equipment while traveling to various client locations. Responsibilities include troubleshooting issues, performing maintenance checks, and delivering outstanding customer service. The position offers a competitive salary, 26 days holiday, a company vehicle, and a fuel card.

Benefits

26 days holiday

Pension

Life Assurance

Company Vehicle

Fuel Card

Qualifications

• Experience in field-based service and repairs on fitness equipment.
• Ability to travel to various customer locations.
• Understanding of spare parts and quality control.

Responsibilities

• Independently isolate and resolve customer issues.
• Perform preventive maintenance checks.
• Provide customer education on product usage.

Skills

Customer service

Problem-solving

Technical knowledge

Tools

Fitness equipment

Job description

Overview

Our client is seeking a Field Service Engineer to cover the Maidstone & surrounding areas; this person is responsible for carrying out field-based service and repairs on fitness equipment to a high standard in a professional and customer-focused way.

This role will involve travelling to various customer locations in and around the Southeast of England, Maidstone and surrounding areas and on occasions further afield as the role requires.

Location & Package

• Location: Maidstone and surrounding area
• Salary: Competitive
• Contract: Permanent
• Benefits: 26 days holiday, Pension, Life Assurance, Company Vehicle & Fuel Card

Responsibilities

• Configuration, quality, and accuracy of products.
• Independently isolate and resolve issues raised by customers.
• Troubleshoot product issues and effectively complete repairs.
• Understanding of spare parts and routine product repairs.
• Ensure specified processes, procedures, and reporting methods are followed.
• Perform preventive maintenance checks and adjustments.
• Perform product repairs and maintenance at client sites.
• Provide outstanding customer service in educating customers on product repair, maintenance and usage.
• Serve as product expert and brand ambassador.