Field Service Engineer

Baxi Heating UK Limited; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading heating solutions provider is looking for a Field Service Engineer in the UK. You will work from home and manage daily appointments to provide diagnostics, repairs, and exceptional customer service. The role requires strong diagnostic skills and the ability to effectively manage workload and van stock. Full training will be provided. This position is ideal for candidates passionate about delivering high-quality service in a customer-facing role.

Qualifications

• Experience in diagnostics and repairs.
• Ability to manage appointments effectively.
• Strong communication skills.

Responsibilities

• Visit customers to perform diagnostics and repairs.
• Provide customer service through effective communication.
• Manage daily workload using a tablet device.
• Ensure van stock is efficiently organized.

Skills

Excellent customer service

Diagnostic skills

Job description

Job Description

FIELD SERVICE ENGINEER

Location : Uxbridge

Postcodes : UB

What will you be doing?

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• Whilst full product training will be given, you will be confident in your diagnostics skills.

On a daily basis youll be responsible for :

• Visitingcustomers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
• Providing excellent customer service through effective communication
• Manage your workload of daily appointments via a tablet device
• Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.

About you :

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