Field Service Engineer

Andy File Associates Ltd; Bristol; Remote; GBP 27,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a skilled Field Service Engineer to join a leading manufacturer of mobile folding furniture. The role involves installation, maintenance, and repair of innovative furniture solutions, ensuring customer satisfaction. Candidates should have strong mechanical aptitude, troubleshooting skills, and the ability to communicate effectively with customers. Competitive salary, travel allowances, and benefits are offered, with opportunities for growth within a dynamic team.

Benefits

Overtime pay at time and a half

Fuel card for petrol allowance

20 days holiday plus stats, increasing to 25 days after 3 years

Pension scheme with employer contribution

Qualifications

• Experience with the installation, maintenance, and repair of mechanical or structural products.
• Previous experience in furniture manufacturing or installation is an advantage.
• Strong attention to detail, especially when diagnosing issues.

Responsibilities

• Deliver excellent customer experience.
• Carry out annual servicing of all products.
• Manage the balance of maintenance work to minimize downtime.

Skills

Installation, maintenance, and repair of mechanical products

Strong mechanical aptitude

Excellent troubleshooting skills

Strong communication skills

Ability to explain technical details to non-technical customers

Physical strength and stamina for manual handling

Education

Driving licence

Experience as a service engineer or field technician

Experience in furniture manufacturing or installation

Tools

Tools and equipment for assembling and repairing furniture

Job description

Overview

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards to this permanent position of Field Service Engineer.

Job Title: Field Service Engineer

Reporting to: Field Service Supervisor

Salary: £27,500 - £30,000

Based: From home - covering South West

Our client is a leading manufacturer of mobile folding furniture, providing versatile and high‑quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. Their products include folding tables, chairs, and other mobile furniture designed for easy storage, transport, and deployment.

They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of our innovative furniture solutions.

Job Summary

To perform as a member of the Field Service Team, to visit customer premises within the designated geographical region but not restricted to. The role is to achieve servicing, repairs, inspections and other reasonable tasks upon request.

Responsibilities

• Deliver excellent customer experience
• Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager
• Carry out annual servicing of all products
• Fulfil repairs with stock from vehicle
• Write up of repairs or replacement and take images as and when required
• Carry out inspections as requested
• Look after and maintain company equipment including vehicle to the required standards
• Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this
• Receive stock to your home address which is the address you operate from as per your contract
• Load all stock onto your vehicle after delivery
• Maintain adequate stock on your vehicle for you to fulfil your role to the required standard
• Manage the balance of maintenance work to ensure it is kept to a minimum
• Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
• Work with the scheduling department to deliver an efficient, effective schedule of work
• Check schedules and report any ideas to help make the schedule as efficient as possible 2 weeks in advance
• Work with the scheduling team to achieve monthly shipment goals as forecasted
• Follow departmental and company processes and procedures
• Cover for other team members when required
• Work with service sales and RSM's to identify leads
• Contribute to building relationships with other areas of the business to support the overall business objectives

Experience & Qualifications

• Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus).
• Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture.
• Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product‑related issues quickly.
• Strong communication and interpersonal skills, with a customer‑focused attitude.
• Ability to explain technical details to non‑technical customers in an easy‑to‑understand manner.
• The role involves manual handling and assembly of furniture, requiring physical strength and stamina.
• Strong attention to detail, especially when assembling products or diagnosing issues.
• Driving licence: A valid driver's licence is required, as travel to customer sites is an essential part of the job.
• Experience in a service engineer or field technician role.
• Previous experience in furniture manufacturing or installation, maintenance is an advantage.

Package and Further Details

• Engineers typically work alone however there is sometimes the need for 2‑man jobs.
• Normal travel up to 2 hours to jobs depending on the area.
• (if over 2 hours away then a Premier Inn is provided for the night and meals included).
• Salary: £27,500 - £30,000.
• Hours: 42 hours - normally between 7am - 6pm.
• Overtime: is paid at time and a half.
• Petrol Allowance: All fuel is paid/issued with a fuel card to use at petrol stations.
• Van provided.
• Package: 20 days holiday plus stats - rises to 25 days plus stats after 3 years.
• Pension scheme: 3% employer contribution after 3 years.