Field Service Engineer

Baxi Heating UK Limited; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading heating solutions provider in Bolton is looking for a skilled technician to join their field service team. You will work from home, visiting customers to perform diagnostics, repairs, and servicing based on scheduled appointments. Strong customer service and communication skills are essential for providing top-quality solutions. You will manage your workload using a tablet device, ensuring excellent service while also maintaining the stock on your van. Full training will be provided for job specifics.

Qualifications

• Experience in field service or similar roles.
• Ability to work independently and manage time effectively.

Responsibilities

• Carry out servicing, repairs, diagnostics, and commissioning.
• Visit customer properties based on prearranged appointments.
• Manage workload via a tablet device.
• Ensure proper handling of van stock and old parts.

Skills

Customer service skills

Diagnostics skills

Communication skills

Job description

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• Whilst full product training will be given, you will be confident in your diagnostics skills.

On a daily basis youll be responsible for:

• Visitingcustomers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
• Providing excellent customer service through effective communication
• Manage your workload of daily appointments via a tablet device
• Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.

About you:

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