Field Service Engineer

Atlas Copco; Bognor Regis; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading industrial technology company is seeking a Field Service Engineer to provide expert repair services and deliver exceptional customer satisfaction. You will utilize your technical expertise to support clients within the South West region of the UK, ensuring optimal performance of advanced technology solutions. This role requires strong communication skills and a valid UK driving licence. Benefits include a fully equipped company vehicle, extensive training programs, and a robust employee benefits package.

Benefits

Company vehicle

Private medical insurance

Career progression opportunities

Comprehensive training programs

Qualifications

• Demonstrable experience in an industrial, mechanical, electrical, or field-based engineering environment.
• Confidence in using basic IT systems.
• A valid UK full driving licence with no more than three penalty points.

Responsibilities

• Serve as a key representative on-site, exemplifying professionalism.
• Carry out installations, service, and troubleshooting of essential equipment.
• Utilize digital tools to document service activities.

Skills

Mechanical expertise

Electrical knowledge

Customer relationship management

IT proficiency

Safety awareness

Education

Relevant mechanical or electrical qualifications

Tools

Digital tools for documentation

Company vehicle

Job description

Overview

As a Field Service Engineer at Atlas Copco, your role is not just about technical expertise; it's about becoming a trusted partner to our clients. You will provide expert repair services for our advanced technology solutions, focusing on delivering exceptional customer satisfaction while adhering to the highest standards of safety and reliability. Your commitment to ensuring the optimal performance and longevity of our clients' technologies plays a crucial role in supporting their operational success and sustaining the technological advancement of industries that heavily depend on these systems.

To succeed, you will need

Responsibilities

• Serve as a key representative of Atlas Copco on-site, exemplifying professionalism and a customer-centric approach that builds lasting relationships.
• Carry out installations, service, and troubleshooting of essential equipment including air compressors, dryers, gas generators, and more.
• Diagnose technical faults effectively and provide expert repairs, ensuring work is performed with safety and efficiency.
• Utilize digital tools to document service activities, maintain detailed records, and analyze performance metrics.
• Engage in on-call services and respond to urgent service needs as part of our commitment to customer care.
• Participate in ongoing training and team meetings to hone your technical skills and stay abreast of industry developments.
• Act as a brand ambassador, identifying continuous improvement opportunities while creating added value for our clients.
• Foster a culture of collaboration, innovation, and safety within our wider service team, contributing to an environment where everyone thrives.

Qualifications

• Demonstrable experience in an industrial, mechanical, electrical, or field-based engineering environment.
• Relevant mechanical or electrical qualifications or equivalent hands-on experience are both valued.
• Confidence and proficiency in using basic IT systems, as well as the ability to learn new digital tools.
• A valid UK full driving licence with no more than three penalty points.
• A proactive, adaptable individual who is safety-focused and thrives in a fast-paced, varied environment.
• Excellent communication skills and a passion for building customer relationships while solving real-world challenges.

Benefits

• A fully equipped company vehicle, along with a professional uniform, necessary tools, a laptop, and a mobile phone to support your fieldwork.
• All required personal protective equipment (PPE) to ensure your safety on the job.
• Access to industry-leading training and development programs through our exceptional UK training facilities and technical support teams.
• Regular team "Toolbox" meetings to promote collaboration and a supportive Regional Service Manager dedicated to your success.
• Clear pathways for career progression, providing opportunities to advance and grow within our organization.
• A welcoming and inclusive company culture that values diversity and your unique contributions.
• A robust pension scheme, comprehensive private medical insurance, and additional perks offered through our employee benefits program to enhance your overall well-being.

Job location

You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, South West region UK.

Contact information

Talent Acquisition Team: Harriet Strauss

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