Field Service Engineer

Copeland; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading engineering company in the UK is seeking a skilled Field Service Engineer to support customer instrumentation needs. This hands-on role involves installation, troubleshooting, and maintenance of Emerson products across various sectors. The ideal candidate will have relevant engineering qualifications and experience, excellent communication skills, and a commitment to customer satisfaction. With opportunities for training and career development, this role is perfect for those who thrive in dynamic environments and are ready to tackle technical challenges.

Benefits

Career development opportunities

Inclusive workplace culture

Qualifications

• Proven experience in instrumentation, commissioning, or maintenance within a process control environment.
• Strong understanding of C&I (Control & Instrumentation) theory, including control loop tuning.
• Excellent verbal and written communication skills.

Responsibilities

• Perform on-site installation, commissioning, fault analysis, and repairs on Emerson instrumentation.
• Investigate and resolve persistent or sophisticated issues at customer sites.
• Provide on-site customer training as required.

Skills

Technical proficiency

Customer focus

Problem-solving skills

Communication skills

Education

HNC or equivalent qualification in Engineering field

Job description

Overview

The Field Service Engineer plays a key role in supporting our customers' installed instrumentation base across the UK. This hands-on role is essential to ensuring high customer satisfaction through expert service, maintenance, and commissioning of Emerson instrumentation. The desired candidate is technically proficient, adaptable, and committed to delivering exceptional customer experiences across a variety of industries—including water and gas utilities, food & beverage, chemicals, and offshore platforms. For professionals who excel in fast-paced environments and relish tackling sophisticated technical challenges, this opportunity is for you!

Responsibilities

• Perform on-site installation, commissioning, fault analysis, and repairs on Emerson instrumentation;
• Investigate and resolve persistent or sophisticated issues at customer sites;
• Commission clamp-on liquid and gas flowmeters at client sites ranging from utilities and industrial plants to offshore platforms;
• Provide diagnostic, calibration, and startup services;
• Deliver on-site customer training as required;
• Assist Sales Engineers with product demonstrations and provide application and post-sales support;
• Proactively identify service and product opportunities, contributing to lead generation;
• Finish the service documentation, which includes reports and certificates;
• Support the creation of service-related sales materials;
• Provide telephone-based client support as needed;
• Travel flexibly throughout the UK, offshore, and internationally; availability for occasional weekend and out-of-hours work is encouraged.

Who You Are

You are a technically skilled and customer-focused engineer who thrives in field-based roles. You are organized, resourceful, and able to work independently in fast-paced environments. Your strong communication skills and problem-solving approach enable you to build trust with clients while providing timely and efficient service.

For This Role, You Will Need

• HNC or equivalent qualification in an Engineering field (electronics, control engineering, computer science);
• Proven experience in instrumentation, commissioning, or maintenance within a process control environment;
• Strong understanding of C&I (Control & Instrumentation) theory, including control loop tuning;
• Full UK driving license and willingness to travel;
• Excellent verbal and written communication skills;
• Proficiency in IT systems and tools used in technical service;
• Ability to work under pressure and manage priorities effectively;
• Great teammate attitude with a proactive approach;
• Understanding of BB service models and contract value;

Preferred Qualifications That Set You Apart

• Prior experience servicing Emerson or competitor instrumentation products;
• Knowledge of Emerson's fixed installation clamp-on flowmeters;
• Demonstrated success in identifying service contract opportunities;
• Offshore or international service experience;
• Familiarity with UK utilities, chemical, or oil & gas industries.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.