Field Service & Deployment Engineer

Media Stream AI Limited; Manchester; Hybrid; GBP 36,000 - 60,000; Full time

Job summary

Media Stream AI Limited recruits a field service engineer to commission robots on customer sites, train operators, and support installations.

You will diagnose faults in the field, manage spare parts, travel to sites, and feed reliability data back into design and production; the Manchester factory comes online Q1 2027, with start dates agreed individually.

Qualifications

• Experience in field service on complex equipment.
• Strong fault diagnosis skills.
• Customer-facing and able to remain calm under pressure.
• Willing to travel for on-site support.
• Background in robotics or automation.

Responsibilities

• Commission and hand over robots on customer sites.
• Train operators and write the material they are trained from.
• Diagnose and repair in the field; manage spares.
• Feed field reliability data back into design and production.

Skills

Field service

Fault diagnosis

Customer-facing

Willing to travel

Robotics background

Job description

Take the robot to the customer: commissioning, training, support and bringing what breaks in the field back into engineering.

Key responsibilities:

• Commission and hand over robots on customer sites.
• Train operators and write the material they are trained from.
• Diagnose and repair in the field; manage spares.
• Feed field reliability data back into design and production.

Requirements:

Field service on complex equipment; strong fault diagnosis; customer-facing and calm under pressure; willing to travel; robotics or automation background.

Salary:

Salary on application

The Manchester factory comes online Q1 2027. Roles are recruited ahead of that date, with start dates agreed individually.