Field Resolutions Agent

Utility Collections Ltd; Cambridge; Remote; GBP 35,000 - 38,000; Full time

Job summary

A leading collections agency in the UK is seeking a Field Resolutions Agent for a home-based role involving nationwide travel. This position primarily focuses on delivering formal documents to commercial properties to assist in resolving outstanding debts. Ideal candidates will possess strong communication skills and a full UK driving license. Previous experience in field roles is desirable but not mandatory. The role offers excellent career prospects and requires a clean DBS check.

Benefits

Company car

Fuel card

Hotel & Food allowance

Excellent career prospects

Qualifications

• Previous experience in a field-based role is desirable.
• Understanding of debt recovery processes is advantageous.
• Full UK driving license is required.

Responsibilities

• Deliver formal documents to commercial properties.
• Maintain confidentiality while handling sensitive information.
• Record visit details and outcomes properly.

Skills

Strong interpersonal and communication skills

Professionalism in client interactions

Ability to remain calm in tense situations

Attention to detail

Time management

Comfortable using mobile devices

Job description

Field Resolutions Agent - Home Based - Nationwide Travel

£35,000 rising to £37,500 per year

Company car

Fuel card

Hotel & Food allowance

40 hour week across 4.5 days

Excellent career prospects

Growing organisation

We are seeking a professional and reliable Field Visiting Agent to represent our company on-site at commercial properties. The primary responsibility of this role is to hand-deliver formal documents such as Letters Before Action and Letters of Intent to commercial properties which Utility Collections have been instructed by our clients to assist in recovering and / or resolving outstanding debt. This role is critical in supporting the process and legal escalation processes by ensuring timely, traceable delivery and professional interaction at the point of contact.

The role will include working nationally and staying away for up to three nights a week.

Key Responsibilities

• Visit commercial sites to deliver formal literature relating to overdue energy accounts.
• Ensure proper and professional handover of documentation, confirming receipt where appropriate.
• Record visit details, photos, time, location, and delivery outcomes.
• Communicate respectfully with on-site personnel and represent the company in a professional manner, if applicable.
• Identify and report any relevant on-site information (e.g. vacant premises, signage, company trading names, landlord or neighbouring businesses).
• Collaborate with the internal department to coordinate visits.
• Maintain a high level of confidentiality and integrity while handling sensitive client information.

Skills

• Strong interpersonal and communication skills.
• Professionalism when dealing with clients face-to-face.
• Ability to remain calm in potentially tense or emotionally charged situations.
• Basic understanding of debt recovery processes and legal correspondence (preferred).
• Good attention to detail and record-keeping skills.
• Self-motivated and able to manage time and travel efficiently.
• Comfortable using mobile or devices for route planning and reporting.

Work Experience

• Previous experience in a field-based role is desirable but not essential.
• Understanding in Energy Industry, Debt Recovery, Disconnections or legal process is an advantage.
• Full UK driving licence required.

Clean DBS check.

If you've worked in any similar roles such as the following, please apply, we'd love to hear from you…

• Field Outreach Agent
• Field Services Coordinator
• Field Support Specialist
• Client Engagement Field Officer
• On-Site Client Liaison
• Regional Field Agent
• Field Operations Associate
• Mobile Client Representative
• Field Interaction Officer
• Customer Relations Field Advisor
• Work from Home Advisor
• Fully Remote Support Worker