Field Representative

Novax Recruitment Ltd; Manchester; Hybrid; GBP 27,000 - 37,000; Full time

Job summary

A forward-thinking field services provider is seeking dedicated Field Representatives to build a long-term career. The role involves conducting field activities and engaging with customers to resolve issues. Applicants should have excellent communication skills, a clean DBS record, and a UK driving licence. The position offers a competitive salary of £27,550, uncapped bonuses, and comprehensive benefits including a company vehicle and training opportunities.

Benefits

£27,550 basic salary plus uncapped monthly bonuses

28 days annual leave

Company vehicle

IT equipment provided

Private pension scheme

Regular training and career development

"Love to Shop" birthday voucher

Early Friday finishes

Qualifications

• Full UK driving licence held for at least 2 years with maximum of 6 penalty points.
• Clean DBS record and no CCJs or IVAs.
• Previous experience in debt recovery or customer service is desirable.

Responsibilities

• Visiting properties to carry out field-based activities.
• Conducting pre-disconnection and meter inspection visits.
• Engaging with customers to resolve issues and negotiate payment solutions.
• Attending court hearings for Rights of Entry Warrants.
• Supervising utility isolations alongside engineers and locksmiths.
• Reporting safety concerns and customer feedback accurately.

Skills

Excellent interpersonal and written communication skills

Self-motivated and proactive attitude

Ability to work independently

Job description

Field Representative

Salary: £27,550 per annum
OTE: £30,000 - £37,000 (including uncapped bonus)
Location: Various UK locations

Novax Recruitment are seeking dedicated Field Representatives to join one of the UK's most forward-thinking field services providers. This is an excellent opportunity to build a long-term career within a professional, supportive, and fast-growing organisation.

The Role

You’ll be responsible for visiting properties to carry out a range of field-based activities, including:

• Conducting pre-disconnection and meter inspection visits in line with company and industry standards.
• Engaging with customers to resolve issues, verify details, and negotiate fair payment solutions.
• Attending court hearings to obtain Rights of Entry Warrants.
• Supervising utility isolations alongside engineers and locksmiths.
• Reporting vulnerabilities, safety concerns, and customer feedback accurately and promptly.
• Ensuring visit reports are completed and submitted within agreed deadlines.

This role demands professionalism, empathy, and excellent communication skills - every visit offers an opportunity to make a genuine difference.

What You’ll Need

• Full UK driving licence held for at least 2 years (maximum of 6 penalty points).
• Clean DBS record and no CCJs or IVAs.
• Excellent interpersonal and written communication skills.
• Previous experience in debt recovery, customer service, or conflict resolution is desirable but not essential.
• A self-motivated, proactive attitude with the ability to work independently and meet targets.

What’s on Offer

• £27,550 basic salary plus uncapped monthly bonuses (£200-£800 average).
• 28 days annual leave (including bank holidays), increasing with length of service.
• Company vehicle (available for personal use, subject to BIK).
• IT equipment and all necessary tools provided.
• Private pension scheme and Employee Assistance Programme.
• Regular training, coaching, and structured career development.
• "Love to Shop" birthday voucher and early Friday finishes.

For more information, please call Sam on #removed#.