Field Representative

Novax Recruitment Ltd; City of Edinburgh; On-site; GBP 27,000 - 37,000; Full time

Job summary

A leading field services provider in the UK is seeking Field Representatives to engage with customers and perform various field-based activities. This role offers a competitive salary of £27,550 with uncapped bonuses, along with extensive training and career development. Ideal candidates should possess excellent communication skills and a full UK driving licence.

Benefits

Uncapped monthly bonuses

28 days annual leave

Company vehicle for personal use

Private pension scheme

Regular training and development

Qualifications

• Full UK driving licence held for at least 2 years.
• Clean DBS record and no CCJs or IVAs.
• Previous experience in debt recovery or customer service is desirable.

Responsibilities

• Conducting pre-disconnection and meter inspection visits.
• Engaging with customers to resolve issues and negotiate payments.
• Reporting vulnerabilities and customer feedback accurately.

Skills

Excellent interpersonal and written communication skills

Self-motivated attitude

Conflict resolution

Job description

Field Representative

Salary: £27,550 per annum
OTE: £30,000 - £37,000 (including uncapped bonus)
Location: Various UK locations

Novax Recruitment are seeking dedicated Field Representatives to join one of the UK's most forward-thinking field services providers. This is an excellent opportunity to build a long-term career within a professional, supportive, and fast-growing organisation.

The Role

You’ll be responsible for visiting properties to carry out a range of field-based activities, including:

• Conducting pre-disconnection and meter inspection visits in line with company and industry standards.
• Engaging with customers to resolve issues, verify details, and negotiate fair payment solutions.
• Attending court hearings to obtain Rights of Entry Warrants.
• Supervising utility isolations alongside engineers and locksmiths.
• Reporting vulnerabilities, safety concerns, and customer feedback accurately and promptly.
• Ensuring visit reports are completed and submitted within agreed deadlines.

This role demands professionalism, empathy, and excellent communication skills - every visit offers an opportunity to make a genuine difference.

What You’ll Need

• Full UK driving licence held for at least 2 years (maximum of 6 penalty points).
• Clean DBS record and no CCJs or IVAs.
• Excellent interpersonal and written communication skills.
• Previous experience in debt recovery, customer service, or conflict resolution is desirable but not essential.
• A self-motivated, proactive attitude with the ability to work independently and meet targets.

What’s on Offer

• £27,550 basic salary plus uncapped monthly bonuses (£200-£800 average).
• 28 days annual leave (including bank holidays), increasing with length of service.
• Company vehicle (available for personal use, subject to BIK).
• IT equipment and all necessary tools provided.
• Private pension scheme and Employee Assistance Programme.
• Regular training, coaching, and structured career development.
• "Love to Shop" birthday voucher and early Friday finishes.

For more information, please call Sam on #removed#.