Field Performance Manager

Kier Group; Whitton; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading infrastructure company in the UK seeks a Field Performance Manager to oversee operations within the Anglian Water contract. This role involves managing team leaders and ensuring compliance with health and safety regulations while maintaining customer service excellence. The ideal candidate has strong management skills and a commitment to high-quality service delivery.

Qualifications

• Experience in managing team leaders and operatives.
• Strong understanding of Health, Safety & Environmental policy.
• Proven ability to deliver high-quality service.

Responsibilities

• Manage day-to-day operations and team performance.
• Ensure compliance with health and safety standards.
• Collaborate with partners for effective service delivery.

Skills

Team management

Health & Safety compliance

Customer service

Job description

Job Description

We're looking for a Field Performance Manager to join our Natural Resources, Nuclear & Networks team based in Ipswich. Hours: 45 hours per week – some flexibility on hours available if desired, just let us know when you speak to us. In this role, you will be working on the Anglian Water contract part of the IMRDS alliance (integrated maintenance, repair & developer services). The team maintains the water supply systems, repairs emergencies like water bursts and develops new ways to better service customers.

As a Field Performance Manager, you'll be responsible for the day‑to‑day management of team leaders and operatives within your region on the reactive works of the contract. Reporting to the Area Operations Manager, you will act primarily as managerial support to enable an efficient and effective operational area, delivering the service strategy whilst maintaining excellent customer service. Working closely with the Anglian Water partners and other local delivery team, you will ensure that activities are undertaken with a customer focus and efficiently delivered.

You will ensure that activities are carried out in accordance with Health, Safety & Environmental policy and comply with Streetworks regulations (NRSWA). Your day to day will include: Managing end‑to‑end operational delivery, ensuring it's delivered to Kier's Health & Safety standards and maintaining the highest quality of service.