Field Operations Support Coordinator – Shift-Based Role 8am – 6pm

Yü Group PLC; Leicester; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading energy supply company in Leicester is seeking a Customer Services role focused on scheduling and problem-solving. This position requires strong communication skills and the ability to collaborate effectively with various stakeholders. The ideal candidate should have experience in fast-paced environments and be tech-savvy. Competitive salary and benefits included.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced paternity, maternity and adoption policies

Qualifications

• Proven experience in a fast-paced scheduling or contact centre role.
• Ability to communicate changes to scheduled appointments effectively.
• Ability to remain calm under pressure while handling job issues.

Responsibilities

• Troubleshoot live job issues with field engineers.
• Monitor jobs at risk due to engineer availability.
• Collaborate with teams to complete installations smoothly.

Skills

Fast-paced scheduling experience

Strong communication skills

Excellent customer service

Confident decision-making

Collaboration skills

Tech-savvy

Job description

Role Overview

Reports to: Customer Services & Intraday Manager
Location: Leicester LE3 5BZ
Working hours: 37.5 hours per week
Shift pattern: 8am – 6pm (generally 1 in 6 weekends, other shifts available)
Salary: £25,000 - £25,570 per annum
Employment type: Permanent – Full Time
Workplace type: Onsite

Responsibilities

• Work closely with field engineers throughout the day to troubleshoot live job issues, booking conflicts, and scheduling challenges.
• Monitor and manage jobs at risk (“in jeopardy”) due to changes in engineer availability.
• Liaise with customers to communicate changes to scheduled appointments and manage expectations.
• Collaborate with internal teams and external stakeholders to ensure smooth completion of installations, investigations, and warrant-related work.
• Provide live support during warrant activity and proactively raise any barriers to completion.
• Identify and respond to operational pinch points to drive positive, real-time job outcomes.

Qualifications

• Proven experience in a fast-paced scheduling, field operations, or contact centre role.
• Strong communication and customer service skills.
• Confident decision-making and the ability to remain calm under pressure.
• A natural collaborator who can influence and support both internal teams and external contractors.
• Tech-savvy with the ability to quickly learn internal systems and tools.

Desirable

• Experience in the utilities industry beneficial but not essential.

Benefits

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

Visa and Sponsorship

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

Reasonable Adjustments

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

About Yü Group

Yü Energy are one of the UK’s fastest growing businesses in gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.