Field Operations Support Coordinator – Shift-Based Role 10am – 6:30pm

Yu Smart; Leicester; On-site; GBP 25,000 - 26,000; Full time

Job summary

A field operations company in Leicester is seeking a Field Operations Support Coordinator to drive real-time success in operations. In this role, you will work closely with engineers, troubleshoot issues, and manage job schedules to ensure efficient service delivery. Ideal candidates will have experience in scheduling or contact center roles, strong communication skills, and the ability to thrive under pressure. Competitive annual leave and development opportunities offered.

Benefits

24 days annual leave + bank holidays

Learning and development opportunities

Enhanced paternity and maternity policies

Death in service cover

Employee Assistance Programme

Qualifications

• Proven experience in a fast-paced scheduling or field operations role.
• Ability to remain calm under pressure.
• Natural collaborator who can influence and support teams.

Responsibilities

• Work with field engineers to troubleshoot job issues.
• Manage jobs at risk due to changes in engineer availability.
• Communicate changes to customers and manage expectations.
• Collaborate with teams for completions of installations.
• Provide live support during activities and escalate barriers.
• Identify operational pinch points to drive job outcomes.

Skills

Fast-paced scheduling experience

Strong communication skills

Customer service skills

Decision-making ability

Collaborative skills

Tech-savvy

Job description

Overview

Department: YUS - 1010 - Operations Support

Location: Leicester

Compensation: £26,000 / year

Description

Reports to: Customer Services & Intraday Manager

Location: Leicester LE3 5BZ

Working hours: 37.5 hours per week

Shift pattern: 10am – 6:30pm. Some weekend working, generally 1 in 6 weekends. Other shifts are available.

Salary: £25,000 - £25,570 per annum

As a Field Operations Support Coordinator at Yü Smart, you’ll play a critical role in the real-time success of our field operations. Working closely with engineers and stakeholders across the business, you’ll ensure that every installation, visit, or warrant is supported and delivered efficiently.

This fast-paced, hands-on role is perfect for someone who thrives under pressure, enjoys problem-solving, and is passionate about driving great outcomes for both customers and the business.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

What you’ll do

• Work closely with field engineers throughout the day to troubleshoot live job issues, booking conflicts, and scheduling challenges.
• Monitor and manage jobs at risk (“in jeopardy”) due to changes in engineer availability.
• Liaise with customers to communicate changes to scheduled appointments and manage expectations.
• Collaborate with internal teams and external stakeholders to ensure smooth completion of installations, investigations, and warrant-related work.
• Provide live support during warrant activity and proactively escalate any barriers to completion.
• Identify and respond to operational pinch points to drive positive, real-time job outcomes.

About you

• Proven experience in a fast-paced scheduling, field operations, or contact centre role
• Strong communication and customer service skills
• Confident decision-making and the ability to remain calm under pressure
• A natural collaborator who can influence and support both internal teams and external contractors
• Tech-savvy with the ability to quickly learn internal systems and tools

Desirable

• Experience of the Utilities industry would be beneficial but is not essential.

Benefits

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

Other information

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

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