Field Network Technician — 4-on/4-off, First-Time Fix

Kelda Group Limited 0000411940 - Kelda Group Limited; Harrogate; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading water utility company in the UK is seeking a Network Operations Technician to maintain the sewerage network and ensure excellent customer service. Candidates should have strong customer service skills, a practical mindset, and the ability to work effectively outdoors. The role involves delivering rapid solutions to environmental issues and collaborating with various teams. The position offers competitive salary, bonuses, and comprehensive benefits, including a pension scheme and annual leave.

Benefits

Competitive salary

Annual incentive related bonus

Attractive pension scheme

Development opportunities

Health cash plan scheme

Gym membership discounts

Qualifications

• Experience in a customer service-related role with face-to-face communication.
• Ability to work outdoors in all weather conditions.
• Flexibility to work on varied rotas.

Responsibilities

• Deliver first time fix and same day solution for customer problems.
• Maintain sewerage network to prevent flooding and pollution.
• Collaborate with teams to resolve operational issues.

Skills

Customer service experience

Practical mindset

Communication skills

Problem-solving skills

IT skills

Education

Full valid driving licence

Job description

A leading water utility company in the UK is seeking a Network Operations Technician to maintain the sewerage network and ensure excellent customer service. Candidates should have strong customer service skills, a practical mindset, and the ability to work effectively outdoors. The role involves delivering rapid solutions to environmental issues and collaborating with various teams. The position offers competitive salary, bonuses, and comprehensive benefits, including a pension scheme and annual leave.