Field Manager

Anglian Home Improvements; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement company is seeking a Field Manager in Birmingham. The role involves overseeing installation teams, ensuring high-quality service and adherence to health and safety standards. Candidates should possess experience in the home improvement industry, strong organizational skills, and be customer-focused. Benefits include a company car, holiday allowance, and health benefits.

Benefits

Company Car

31 days holiday

Paid time off annually to volunteer

Comprehensive health & wellbeing benefits

Discounted employee purchase scheme

Group perks & discounts with retailers

Access to financial well-being resources

Qualifications

• Previous experience in a similar role within the home improvement or construction industry.
• Valid driver’s license for regional travel.

Responsibilities

• Deliver an exceptional customer experience.
• Monitor installation teams to ensure quality work.
• Provide team support to enhance performance.
• Handle customer queries professionally.
• Ensure installations meet H&S standards.

Skills

Knowledge of installation processes and best practices

Good on-site presence

Interpersonal skills

Strong organisational abilities

Job description

Location: B24 8HZ, Birmingham, West Midlands, England

Internal job ref: 1003220611

Status: Full Time

About Us

At Anglian we are a leading home improvement company committed to providing high-quality Windows, Doors, Conservatories and Roof line products and exceptional customer service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting business.

The Role

We are currently seeking a Field Manager to join our team. You will be at the heart of our daily operations, field based, leading and organising our self‑employed Installation teams, inspecting works completed. At all times providing first class service to our customers to ensure that installations are completed within agreed timescales and to Anglian's quality standards.

Key Responsibilities

• Deliver an exceptional customer experience, adhering to Anglian standards
• Monitor 6‑7 installation teams to ensure timely and quality installations.
• Provide support to installation teams to develop their skills and performance.
• Handle customer installation queries or issues in a professional and timely manner thus enabling prompt account settlement upon completion of the job.
• Ensure that installations are completed in line H&S standards.

What We’re Looking For

• Knowledge of installation processes and best practices.
• Good On‑Site presence; interpersonal skills, comfortable talking to customers.
• Previous experience in a similar role within the home improvement or construction industry.
• Strong organisational abilities with a keen attention to detail.
• Valid driver’s licence to travel as required within the region.

Why Join Us?

• Pension
• Company Car
• 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years).
• An additional paid day for your birthday
• Paid time off annually to volunteer
• Comprehensive health & wellbeing benefits including access to in-house occupational health & wellbeing resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Heavily discounted employee purchase scheme on all Company products
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
• Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products

Take the next step in your career by applying today!

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.