Field IT Technician – On‑Site Fixes & Customer Care

cerco; Crewe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology services company in Crewe is seeking a full-time Field Service Technician. Responsibilities include maintenance and repair of IT and EPOS equipment, ensuring high levels of customer satisfaction. Applicants should have a strong background in electrical and mechanical engineering, excellent problem-solving skills, and the ability to manage stock effectively. This position requires flexibility for travel and participation in an on-call rota. Benefits include a company car and on-site parking.

Benefits

Company car

On-site parking

Qualifications

• Excellent knowledge of electrical / mechanical engineering.
• Good product knowledge across retail and IT hardware.
• Proven fault-finding technique required.
• Excellent interpersonal and customer handling skills.

Responsibilities

• Provide technical service to customers for equipment maintenance and repair.
• Maximize revenue by identifying service opportunities.
• Manage vehicle and site stock effectively.
• Ensure high levels of customer satisfaction.

Skills

Electrical / mechanical engineering

Product knowledge in retail and IT hardware

Fault-finding technique

IT literate

Customer handling skills

Knowledge of service procedures

Organisational skills

Initiative

Stock control understanding

Job description

A leading technology services company in Crewe is seeking a full-time Field Service Technician. Responsibilities include maintenance and repair of IT and EPOS equipment, ensuring high levels of customer satisfaction. Applicants should have a strong background in electrical and mechanical engineering, excellent problem-solving skills, and the ability to manage stock effectively. This position requires flexibility for travel and participation in an on-call rota. Benefits include a company car and on-site parking.