Field IT Systems Lead — Branch & Field Support

Booker; Eccles; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading UK retailer is seeking a Senior IS Analyst to join their Branch Systems Field Support team. This role involves leading projects and providing technical support across Business Centres, ensuring customer satisfaction while managing the Business Centre Asset system. Ideal candidates thrive under pressure and are proactive in technology solutions. Frequent travel is necessary for this field-based role.

Benefits

Discounts at Booker and Tesco

Health and Wellbeing support

Pension plan with company match

Life Assurance

Holiday package

Qualifications

• Strong problem-solving skills in technology.
• Experience in managing technical equipment.
• Ability to support and mentor colleagues.

Responsibilities

• Manage the Business Centre Asset system administration.
• Adhere to system KPIs.
• Generate management information reporting.
• Manage Support/ServiceDesk updates.
• Deputise for the IS Manager when required.
• Lead direct reports and conduct performance reviews.

Skills

Good understanding of working with Technology

Knowledge of networking connectivity

Service management skills

Ability to troubleshoot, test, repair and service technical equipment

Ability to run and terminate network cabling

Job description

A leading UK retailer is seeking a Senior IS Analyst to join their Branch Systems Field Support team. This role involves leading projects and providing technical support across Business Centres, ensuring customer satisfaction while managing the Business Centre Asset system. Ideal candidates thrive under pressure and are proactive in technology solutions. Frequent travel is necessary for this field-based role.