Field IT Support Engineer (SC) in London

Energy Jobline ZR; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an IT Support Engineer for a field-based role in London. The ideal candidate will provide deskside and field support for Windows and macOS systems while communicating effectively with customers. SC clearance is essential, and the position involves travel to various sites across London. The role offers a competitive day rate and a contract lasting 6 months.

Qualifications

• Active SC clearance or able to re-clear.
• Proven experience in deskside/field support with a confident customer manner.
• Full UK driving licence and willingness to travel.

Responsibilities

• Provide deskside and field support for hardware and software issues.
• Troubleshoot and resolve connectivity and fault issues.
• Ensure excellent customer communication and user coaching.

Skills

Deskside support

Field support

Customer communication

Windows support

macOS support

Tools

O365

ServiceNow

Intune

SCCM

Job description

IT Support Engineer (SC) – London (Field‑Based)

Rate: £180‑£220 per day
Hours: 7.5 hrs/day within 07:00‑19:00 (Mon‑Fri)
Contract: 6 Month (Inside IR35) – Agency contract, Start: ASAP

Join a ring‑fenced team of 15 engineers supporting multiple London customers (incl. government & banking). You’ll cover sickness/holiday, resource‑on‑demand and project work across sites. SC clearance is required (DV welcome).

Work on MoD sites means MOD rules apply. Clean UK driving licence essential; you may occasionally drive a customer‑supplied vehicle to satellite locations.

The role

• Deskside/field support for Windows 10/11 laptops & desktops (HP/Dell/Lenovo).
• macOS (Mac & MacBook) setup and support.
• O365/Teams support; Apple/Android mobile device support.
• Wireless connectivity & fault diagnostics.
• Floor‑walking/Tech Bar: walk‑up fixes, user coaching, great customer comms.
• OS housekeeping: shortcuts, printers, network drive mapping.
• Follow build scripts to image/configure devices; IMACs installs/moves/adds/changes.
• Basic Wintel/server: HP ProLiant Gen8‑Gen10, Dell servers, Lenovo blades; backups, tape library, storage, break/fix.
• Cisco: basic knowledge/troubleshooting on switches/ports.

Must have

• Active SC (or re‑clearable) and able to meet MOD requirements; DV advantageous.
• Proven deskside/field support experience; confident customer manner.
• Full UK driving licence; willingness to travel across London/satellite sites.
• Flexibility to work any shift within 07:00‑19:00.

Nice to have

• Apple Business Manager/Intune/SCCM exposure.
• ITSM tools (ServiceNow/Remedy).
• Vendor accreditations (HP/Dell/Lenovo).

Apply

• CV (Word/PDF)
• Clearance status (SC/DV + dates)
• Availability/notice and day rate
• Home postcode (for travel)
• Best number/time for a quick call

We’re an equal opportunities agency and welcome applications from all suitably qualified candidates.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.